Center Care Team Member

4 weeks ago


Arizona City, Arizona, United States ArchWell Health Full time

About the Role: We are seeking a highly skilled and compassionate Care Team Member to join our team at ArchWell Health. As a key member of our care team, you will play a vital role in providing a positive and welcoming experience for our senior members and their families.

Key Responsibilities:

  • Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
  • Update member information in the electronic medical records system
  • Schedule appointments and coordinate referrals for a multi-disciplinary care team
  • Assist members with filling out paperwork through electronic kiosks, as needed
  • Request medical records and upload documentation to electronic medical records system
  • Field questions from prospective and established members, as well as their adult children
  • Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  • Assist with center events, as needed

Requirements:

  • Excellent customer service skills, with a positive and welcoming demeanor
  • Passion for providing a quality experience for our senior members
  • Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
  • Working knowledge of medical terminology, insurance, and/or electronic medical record systems
  • High level of organization and attention to detail
  • Strong written and verbal communication skills
  • Proficient PC skills, including Microsoft Office Suite
  • Ability to maintain professionalism and flexibility in a changing work environment
  • Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Education and Experience:

  • Associates degree preferred, or equivalent experience
  • Minimum of one year of work experience in a clinical setting, or similar
  • Experience working with EMR systems a plus

About ArchWell Health: We are a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community.


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