Restaurant Operations Manager

6 days ago


Champaign, Illinois, United States Potbelly Sandwich Works Full time
Job Title: Restaurant General Manager

Potbelly Sandwich Works is seeking a highly motivated and experienced Restaurant General Manager to lead our team in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • People: Select and hire top talent, train and develop employees, assess staff abilities, and create effective development plans to reduce turnover.
  • Customers: Make customers happy, handle complaints, measure customer satisfaction, and execute plans to improve satisfaction and loyalty.
  • Sales: Increase comp sales, deliver budgeted sales, create marketing plans, and lead local shop marketing to increase sales.
  • Profits: Control cost of goods, variances, and inventories, staff and schedule appropriately, ensure proper cash handling and deposit procedures, and maintain financial literacy.
Requirements:
  • Minimum of 2 years as a General Manager in a restaurant or retail environment with P&L responsibility.
  • Experience in the Restaurant Industry, preferred.
  • High School degree; Bachelor's degree, preferred.
  • Strong business acumen, ability to see Big Picture, and manage a fast-paced, high-volume, clean, customer-focused restaurant.
  • Open availability and ability to work 45 hours per week.
  • Food Safety Certification and ability to comprehend and communicate in English.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Potbelly Sandwich Works is an equal opportunity employer and welcomes applications from diverse candidates.



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