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Technology Product Strategist

2 months ago

New York, New York, United States The New York Public Library Full time
Job Overview

The New York Public Library is seeking a dedicated Technology Product Strategist to lead the development and management of our IT product offerings. This role is pivotal in ensuring that our technology systems and services effectively support both staff and patrons.

Position Summary

The Department of IT Strategy, Policy & Insights collaborates closely with the Director of Infrastructure & Operations to reshape IT into a product-driven, value-oriented entity. The Technology Product Strategist will be responsible for envisioning, defining, testing, delivering, monitoring, refining, and retiring IT products to optimize business outcomes.

Key Responsibilities
  • Engage with stakeholders to create high-quality technology solutions for library users and staff.
  • Bridge the gap between business needs and product delivery teams to conceptualize and implement technology products.
  • Collaborate with IT teams to communicate the product vision and ensure alignment with customer value and business performance metrics.
  • Conduct thorough research to identify customer segments and understand their goals, aligning them with the Library's strategic objectives.
  • Analyze market trends and perform competitive assessments to gauge the landscape and user requirements.
  • Maintain a comprehensive perspective on the product lifecycle, balancing immediate goals with long-term objectives, including managing technical debt and enhancing system resilience.
  • Design robust testing protocols to evaluate new features and product offerings.
  • Facilitate ongoing communication with stakeholders regarding product development and emerging business needs.
  • Identify and mitigate obstacles to ensure smooth project execution.
  • Contribute to the product roadmap, outlining scope and future initiatives.
  • Enhance professional skills by collaborating with senior product management personnel to explore various methodologies and techniques.
QualificationsRequired Education & Experience
  • Bachelor's degree in technology, business, or a related field.
Required Skills
  • Proven ability to meet deadlines and make informed decisions regarding product scope and user needs.
  • Strong analytical skills with a data-driven approach to measuring product success.
  • Highly organized and detail-oriented, with excellent prioritization abilities.
  • Effective problem-solving skills and the capacity to balance diverse stakeholder interests.
  • Ability to collaborate with both technical and non-technical teams to achieve defined goals.
  • Exceptional communication skills, both written and verbal, with the ability to engage effectively with all organizational levels.
  • Demonstrates professionalism, accountability, and a commitment to customer service.
  • Fosters a collaborative team environment that encourages participation and respect among members.
  • Possesses job-specific knowledge and skills necessary for effective planning and execution.
Preferred Qualifications
  • Experience in vendor management and project management.
  • Demonstrated leadership capabilities.
Core Values

All team members are expected to embody the NYPL Core Values:

  • Helpful to patrons and colleagues.
  • Resourceful in problem-solving.
  • Curious in all aspects of work.
Physical Requirements
  • Minimal physical effort required.
  • Light lifting may be necessary.
Schedule

Flexible hours, totaling 7 hours between 8 AM and 6 PM, with on-call responsibilities as needed.