Senior Support Services Analyst

2 weeks ago

Arlington, Virginia, United States SAIC Full time
Job Summary

SAIC is seeking a highly skilled Senior Support Services Analyst to provide dedicated support to the Office of the Secretary of Defense (OSD), Cost Assessment and Program Evaluation (CAPE) Information Management and Analysis Group (IMAG). As a key member of the contract team, you will work closely with CAPE staff to analyze and troubleshoot IMAG's Enterprise systems, providing expert technical guidance and support.

Key Responsibilities
  • Provide technical support and guidance to CAPE staff on IMAG's Enterprise systems, including training and assistance on system usage and troubleshooting.
  • Act as the primary point of contact for CAPE staff, receiving and assigning tasks and informational items from various DoD systems and email.
  • Coordinate with management staff to confirm problem solutions and user satisfaction.
  • Perform integration and beta testing, document test incidents and enhancements, and work with developers to resolve issues and clarify requirements.
  • Utilize MS SharePoint to organize and share documents and host applications for use throughout the component.
  • Train new users on the features of available applications, files, and data organization, and relevant CAPE procedures associated with data and supporting applications.
  • Assist with setting permissions, maintaining sites, and conducting ad hoc document searches in SharePoint.
  • Support OSD CAPE's action process by initiating, assigning, tracking, and closing actions.
  • Communicate with outside components within DoD and various systems to gather review documents and distribute OSD CAPE's responses.
  • Access and utilize systems external to CAPE, including CATMS, Issuance Portal, CHARRTS, and Green Sheets.
  • Report any issues found to system administrators for action.
  • Provide a weekly report to the Front Office listing late coordination actions and those due the following week.
  • Support the Front Office of CAPE by tracking high-level OSD Executive Secretariat actions.
  • Provide support to OSD CAPE's personnel system (PMRS) and maintain data within the system.
  • Utilize the Joint Chiefs of Staff's KMDS system to create coordination actions for CAPE within CAPE's JCIDS system.
Requirements
  • A bachelor's degree and a minimum of five years of experience facilitating the development of software tools and applications for office operations.
  • Additional years of experience may be considered in lieu of a degree.
  • Experience interfacing with DoD senior leaders at the highest levels of DoD.
  • Possess experience with relevant professional program work efforts (Information Workflow, Administrative, and Records Management support) preferably within OSD or the DoD.
  • Commitment to exceptional client service and professionalism.
  • Familiarity with office administration and correspondence processes as a result of previous government, military, and/or private sector assignments.
  • Strong interpersonal skills with the ability to work as part of a team.
  • Proficient with Microsoft Office Suite of Applications (Word, Excel, and PowerPoint) and common office software applications.
  • Familiarity with Adobe Acrobat Professional and MS SharePoint.
  • In-depth knowledge in systems, policies, procedures, personnel, and decision support data to provide useful business process applications and tools used by CAPE personnel.
Desired Skills
  • Previous experience working with OSD CAPE offices.
  • Familiarity with the following or similar processes and tools: IMAG Process, CAPE Enterprise Database, PEST, KMDS, JCIDS, CATMS, Directives Portal, CHARRTS, Green Sheets.
  • Previous experience with Records Management.
  • Ability to problem-solve in a time-constrained environment and to take initiative and work independently as appropriate.
  • Ability to prioritize tasks through strong organizational skills.
Clearance Requirements
  • Active Secret clearance.

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