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Business Development Center Representative

4 weeks ago


Rockwall, Texas, United States Toyota Of Rockwall Full time
Job Title: Business Development Center Agent

We are seeking a highly motivated and customer-focused Business Development Center Agent to join our team at Toyota of Rockwall. As a BDC Agent, you will be the voice and face of our dealership, responsible for generating service appointments and delivering a premium customer experience.

Key Responsibilities:
  • Field inbound and outbound calls to generate service appointments with customers
  • Respond to customer inquiries in a prompt, professional, and courteous manner
  • Utilize management tools and CRM software to manage inquiry flow and update customer files
  • Complete quotes and perform other administrative functions
  • Follow up with existing and potential customers to generate appointments
Requirements:
  • High School diploma or GED
  • 6 months to 1 year of customer service experience preferred
  • Basic knowledge of Microsoft Office and Excel
  • Experience with VinSolutions and XTime a plus
Benefits:
  • Medical, vision, and dental insurance
  • 401K retirement savings plan
  • Vacation time and holiday pay
  • Company-paid training

We are an equal opportunity employer and offer a competitive salary and benefits package. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply today.