Senior Rental Representative

6 days ago


Hyannis, Massachusetts, United States Penske Truck Leasing Full time
Job Summary

Penske is seeking a highly motivated and customer-focused Senior Rental Representative to join our team. As a key member of our rental operations team, you will be responsible for providing exceptional customer service, managing a large fleet of vehicles, and ensuring complete customer satisfaction in a fast-paced environment.

Key Responsibilities
  • Provide front-line contact with customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage a large fleet of vehicles, ensuring that they are properly maintained and available for customer use.
  • Coordinate all aspects of customer accounts, including rental agreements, payments, and customer communications.
  • Work closely with colleagues to ensure seamless customer service and support.
  • Stay up-to-date on company policies and procedures, as well as industry developments and best practices.
Requirements
  • At least 1 year of customer service experience required.
  • Sales experience (retail, consumer, B2B) preferred.
  • High School diploma or equivalent required.
  • Some college or Bachelor's degree preferred.
  • Ability to work at least one day on weekend required.
  • Basic computer skills including Microsoft Word, Excel, Outlook required.
  • Customer service skills, dealing with people, flexibility, phone skills, team player.
  • Valid driver's license required.
What We Offer

Penske is an Equal Opportunity Employer. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.



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