Learning Product Owner

3 weeks ago

Cincinnati, Ohio, United States Fifth Third Bancorp Full time
Job Title: Learning Product Owner

Join Fifth Third Bank, National Association as a Learning Product Owner and play a key role in shaping the future of our organization's learning and development programs.

About the Role:

The Learning Product Owner is responsible for the planning, execution, and implementation of learning and development programs and solutions that align with our business goals. This role requires a strong background in program and project management, as well as excellent communication and interpersonal skills.

Key Responsibilities:
  • Develop and execute comprehensive plans to effectively manage interdependencies among projects within the program(s) and coordinate projects for various learning programs and initiatives.
  • Lead all related projects simultaneously to set priorities, meet deadlines, quality standards, and manage budgets within +/- 5% of target.
  • Cultivate robust partnerships with the human capital team, stakeholders, and target audience to ensure the successful implementation of learning solutions and programs.
  • Work with Leadership Program Managers and stakeholders to ensure learning programs meet targeted Key Performance Indicators (KPIs) and align the Human Capital talent development goals.
  • Conduct thorough research to identify existing learning content and solutions that might be leveraged, while also exploring external options in terms of quality, cost, and other relevant factors.
  • Stay abreast of relevant industry trends, emerging technologies, and best practices, making use of existing internal and external resources to remain informed and up to date.
  • Engage senior learning consultants and program managers to address challenges related to projects, seeking their involvement and support to overcome obstacles and gain the backing of LOB leadership.
  • Proactively and continuously seek feedback from key stakeholders, including the extended learning team, and incorporate their input to drive success.
  • Document successes, challenges, and key takeaways to create standard best practices.
  • Facilitate regular communication and reporting to stakeholders, providing updates on program status, progress, and key metrics.
  • Conduct recurring periodic reviews for established programs to ensure their relevance and alignment with changes in the environment.
  • Implement a structured evaluation of the effectiveness and health of the program(s) and generate an overview of the evaluation results.
  • Identify and ensure that improvements to enhance program(s) to achieve desired business outcomes.
  • Lead evaluation of learning opportunities and effectiveness of deployed initiatives.
  • Leverage scorecards and other feedback mechanisms, such as surveys and data analysis, to continuously evaluate the learner experience program effectiveness, efficiency, and business impacts.
  • Utilize data-driven insights to make informed decisions and recommendations for program enhancements.
  • Actively seek feedback to identify areas and take responsibility for their own growth and development.
  • Foster a collaborative and inclusive team environment, promoting knowledge sharing, continuous learning, and professional development.
Requirements:
  • BS or BA degree in a related field (i.e., Business, HR, OD, L&D, Education) required.
  • Previous experience leading Learning & Development initiatives is preferred, preferably in a corporate or organizational setting.
  • Demonstrated skills in program management, including planning, organizing, and executing complex learning and development initiatives.
  • Ability to lead multiple projects simultaneously, set priorities, meet deadlines, and manage budgets.
  • Models consultative skills of active listening, insightful questioning, and effective persuasion with internal partners.
  • Working knowledge of learning management systems (LMS), e-learning authoring tools, multimedia tools, and other relevant software applications is beneficial.
  • Familiarity with data analysis and reporting tools is also valuable for measuring the effectiveness of learning programs.
  • Able to communicate ideas, share direction, and provide updates clearly and concisely, both verbally and in writing.
  • Able to convey complex information in a way that is easily understood by different audiences.
  • Builds positive relationships and rapport with team members, stakeholders, and clients.
  • Demonstrates strong interpersonal skills, such as empathy, diplomacy, and tact, to greatly enhance collaboration and cooperation.
  • Possesses strong analytical skills and demonstrates the ability to evaluate programs based on key business metrics.
  • Demonstrates problem-solving mindset and possesses a keen understanding of using data to support recommendations.
Working Conditions:

Potential considerations include:

  • Normal office environment with little exposure to dust, noise, temperature, and the like.
  • Extended time at desk and/or viewing computer screen.

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