Call Center Scheduler

2 weeks ago


Greensboro, North Carolina, United States Triad Adult and Pediatric Medicine, Inc Full time
Job Description

The primary objective of this position is to collaborate with the scheduling team to schedule patients according to TAPM scheduling policies. This role involves receiving incoming calls from patients/parents and determining appropriate scheduling based on established guidelines in a professional and courteous manner.

Key responsibilities include utilizing electronic health records, possessing working knowledge of data processing equipment, computers (Excel, word processing), telephones, and typical office machines and equipment. Effective written and oral communication/English skills, as well as excellent customer service abilities, are essential. A minimum of 2 years of medical office experience is required, with Medical Assistant or Medical Registration being a plus. A combination of education and experience may be considered. The position also requires a current NC driver's license for occasional outside travel and proficiency in English written and oral skills. Bilingual skills with written and oral proficiency are a plus.



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