Bilingual General Manager

5 days ago

Las Vegas, Nevada, United States Ojos Locos Full time

Job Summary

The General Manager is a key leadership position at Ojos Locos, responsible for overseeing the overall direction and success of our restaurant operations. This role requires a strong leader who can effectively manage a team, drive sales growth, and maintain a high level of customer satisfaction.

Key Responsibilities

  • Direct and assist store employees to create and maintain a profitable store environment that fulfills the Ojos Locos brand concept.
  • Manage costs, ensure proper policies are followed, including employment and incident documentation.
  • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
  • Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of federal, state, and local laws.
  • Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Manages Assistant Managers, Kitchen Managers, and all hourly employees. Is responsible for the overall direction, coordination, and evaluation of these positions.
  • Develop employees by providing ongoing feedback and establishing performance expectations.
  • Handles the administrative tasks in daily operations which may include but not limited to include daily decision making, scheduling, planning while upholding standards, product quality, and customer relations.
  • Establish proper security procedures are in place along with a safe environment for staff and guest to reduce the risk of injury and accidents. Complete incident reports promptly if a guest or employee is injured.
  • Ensure an outstanding dining experience by regulating presentation, service, respond to complaints, and great atmosphere for all guests; develop ways to cultivate a regular customer pool.
  • Properly operate the POS system, make changes, contact IT if they have issues and/or troubleshoot the system when necessary.

Requirements and Qualifications

  • 3-4 years of previous general manager experience
  • 2-4 years high volume bar/restaurant experience
  • Availability to work during holidays, nights, and weekends with increased hours during peak times.
  • Liquor License certified is mandatory
  • Food manager certificate required
  • Ability to effectively communicate in English and Spanish

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