Medical Assistant
2 weeks ago
Location: Onsite at San Francisco Wellness Clinic
Reports to: Dr. Daniel O'Neill, Chief Medical Officer
Classification: Full Time Permanent, Non-Exempt
About Us:San Francisco Community Health Center is a federally qualified health center that provides culturally competent high-quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco's Tenderloin neighborhood, and we also lead regional, statewide, and national programming.
We believe that everyone deserves access to the highest quality care served with dignity and respect.
About You:- You focus and center your work around giving a high level of service.
- You are empathetic responding to any situation with compassion and curiosity.
- You are driven by your own internal integrity as well as that of the agency.
- You have a justice and equity mind-set.
- You feel that everyone deserves dignity and respect.
- You consistently pay attention to details.
- You collaborate well in a diverse and cross-functional workplace.
The Medical Assistant will perform procedures under the medical director's oversight, ensure quality and efficient clinic service delivery from patient intake to visit completion, and build the clinic's administrative capacity to serve its intended population.
This role will protect and steward the integrity and reputation of San Francisco Community Health Center and its mission.
Key Responsibilities:- May occasionally cover front desk responsibilities, assisting with patient scheduling and determining patient eligibility and enrollment.
- Provides patients with a high level of clinical service, from visit preparation, visit assistance, and follow-up activities.
- Meets with clinicians (e.g., nursing, MA, NP, and MD) for a daily morning huddle remotely or in person to review schedule and plan for the day.
- Is familiar with and adherent to the Clinic Policies and Procedures relevant to their tasks.
- Is responsible for advising the Clinic Manager and Chief Medical Officer of any change in status that would affect their ability to perform services.
- Prepares patients for medical examination - measuring vital signs, collecting patient history, and chief complaint to the present to provider.
- Maintains the confidentiality of patients and their families - always maintaining HIPAA compliance.
- Duties will also include sterilizing instruments, making appointments, assisting providers during procedures, patient education, and entering patient information into the medical electronic records, venipuncture, vaccinations, and other injections, and taking vital signs.
- Assists with insurance and other payer contracting.
- Submits and follow through on service authorizations from payers as needed.
- Oversees and implements billing.
- Ensures the clinic's compliance with applicable health care quality requirements.
- Organizes meetings and works closely with other programs in the agency to ensure the clinic is highly integrated (e.g., IT, transgender services, HIV testing, etc.).
- Keeps track of meeting minutes, clinic tasks, and responsibilities and ensures follow-up by staff and volunteers.
- Responsibilities as described in the Administrative Policies & Procedures for SFCHC, the MA Training and Competency Checklist, and in accordance with applicable state regulations.
- Experience as a medical assistant in a medical practice or clinic and/or certified in California as a Medical Assistant by a MA certification program and the California Department of Public Health.
- Experience performing phlebotomy, trouble-shooting difficult sticks, and medication injections.
- Proven ability to be highly organized and task-oriented consistently paying attention to details.
- Experience in positions with demonstrated leadership qualities.
- Sensitivity to issues affecting LGBTIQQ and communities of color (e.g., Asians, Pacific Islanders, Latinos/Latinas, African Americans, Native Americans).
- Strong written and verbal communication skills.
- Ability to think analytically and creatively to solve day-to-day problems.
- Proficiency in Word, Excel, email.
- Must obtain TB clearance (within past 12 months) and complete background check upon hire.
- Current with vaccinations including latest Covid-19 vaccine with at least one booster, Tdap, MMI, Hep C, and seasonal flu, and able to provide proof.
Competitive compensation
Comprehensive health, vision, and dental insurance
Company-sponsored life, and long-term disability insurance
Generous paid time off including paid holidays
Company-sponsored retirement plan
Opportunities for professional growth and development
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive work environment and consider all qualified applicants for employment without regard to these factors.
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