Telecommunications Customer Service Representative
4 weeks ago
At Joint Knowledge Marketing, we're seeking a skilled Telecommunications Customer Service Representative to join our team. As a key member of our firm, you'll play a vital role in executing our marketing and sales campaigns. Your primary responsibility will be to effectively communicate with customers, providing expert product knowledge and educating them on their desired product inquiries. You'll also be responsible for researching target markets, identifying new and existing customers, and communicating the features and benefits of our products and services. Additionally, you'll overturn objections, answer questions, and respond promptly to all account inquiries. To succeed in this role, you'll need to be an excellent communicator, have a strong understanding of our products, and be able to build quality relationships with our clients.
Key Responsibilities:
- Engage in communication with customers directly, providing expert product knowledge and educating them on their desired product inquiries.
- Research target markets to better identify and engage with new and existing customers.
- Communicate the features and benefits of specific products and services based on individualized needs.
- Overturn objections as necessary throughout the sales process and answer questions as they arise.
- Respond promptly and effectively to all account inquiries.
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