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Editor, Soho Flagship

2 months ago

New York, New York, United States Glossier Inc Full time
About the Role

We are seeking a highly skilled and passionate Editor to join our team at the Soho Flagship store. As an Editor, you will be responsible for delivering exceptional customer experiences, ensuring that every interaction with our brand is memorable and inspiring.

Key Responsibilities
  • Customer Experience
    • Model and coach Glossier's customer experience principles, ensuring consistently memorable and inspiring experiences.
    • Embody our core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results-Driven in everything you do.
    • Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
    • Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
    • Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in).
    • Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members.
    • Monitor customer feedback, working with your store's leadership team, to share information with key stakeholders accordingly.
    • Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience.
  • Teamwork
    • Operate with optimism and joy- having fun is not only allowed, it's encouraged.
    • Be a safety champion for all Safely completing all work responsibilities and ensuring the work environment is free of safety hazards, immediately reporting any concerns to management when applicable.
    • Partner with store leadership to effectively communicate feedback on inventory logistics, packaging, and customer feedback regarding their physical experience with our products.
    • Serve as a product guru and an added resource for product demonstrations (e.g., to our guests and new hires, cross-training team members on new product launches), in partnership with store leadership.
    • Outstanding collaborator, able to partner with all members of the leadership and store team in the fulfillment of special projects and/or assignments.
  • Operational Excellence
    • Adherence to safety standards (e.g., COVID-19) as defined by the store leadership team in accordance with public health guidelines, federal, and state guidelines.
    • Restock and replenish inventory in accordance with business and operational standards by leveraging the expertise of inventory management systems, inventory reporting, and store logistics.
    • Focus on inventory accuracy, following a meticulous, yet expeditious, mindset when fulfilling customer orders.
    • Carefully receive, manage, and inspect shipment deliveries to ensure accuracy and quality, and diligently report discrepancies accordingly.
    • Active participant in visual projects (e.g., new display activations, floor moves, product launches, brand events, etc.).
    • Uphold all uniform standards, closely following presentation guidelines.
    • Become an expert in all operational procedures of the store, both front and back of house, with a focus on providing support to newly hired team members.
    • Observe strict confidentiality, particularly as it pertains to handling sensitive information (such as credit card data, customer information).
    • Skillful multitasker, able to accommodate multiple customer requests at a time without compromising service standards of excellence.
Requirements
  • 2+ years of experience in a fast-paced customer service operation, such as retail or hospitality environment, is preferred.
  • Prior experience, in an advisory or sales capacity, within the beauty/skincare space is preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and bank holidays is required.
  • Passion for creating memorable experiences through meaningful personal interactions.
  • An advocate for all members of our community, promoting inclusion and belonging always.
  • Demonstrated ability to show empathy and understanding while still driving action.
  • Driven by operational excellence, understanding the logistics of a retail operation in order for the customer experience to be one that is operationally seamless and memorable.
  • Desire and willingness to roll up your sleeves and jump in when the situation requires it.
  • A true collaborator in nature, driven by the power of teamwork, who thrives in group settings.
  • Positive, willing to learn and grow, and motivated to perform in fast-paced environments.
  • Highly adaptable with an impeccable ability to multitask.
  • Prior experience with POS (point of sale) or inventory management systems is a plus.
Compensation

The estimated pay range for this role is $21.00 per hour. There may be future opportunities for continued pay progression based on continued strong performance in the role. Full-time positions are also eligible for a competitive compensation and benefits package that include medical health insurance, 401K, Paid Time Off, Short Term and Long Term Disability leave, and a range of other benefits. Learn more at the Glossier Career page. Part-time positions are also eligible for competitive compensation and benefits that include Paid Time Off, Short Term and Long Term Disability leave, and other benefits. Learn more at the Glossier Career page.

Compensation for the role will be determined based on permissible, non-discriminatory factors such as a candidate's qualifications, skills, and experience.

Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.