Resort Operations Manager

4 weeks ago


Duck Key, United States Pyramid Global Hospitality Full time

Key Responsibilities

  • Operational Leadership
    • Oversee the daily operations of the resort, including front desk, housekeeping, food and beverage, maintenance, recreation, and other departments.
    • Ensure all operations run smoothly, efficiently, and align with the resort's standards of excellence.
  • Guest Experience
    • Ensure that every guest has a memorable experience by maintaining the highest standards of service, addressing guest concerns promptly, and implementing new initiatives to enhance the guest experience.
  • Team Management
    • Lead, mentor, and develop department managers and their teams.
    • Foster a positive work environment, encourage teamwork, and ensure that all staff are trained to deliver exceptional service.
  • Financial Management
    • Develop and manage the resort's budget, including revenue forecasts, expense control, and profitability.
    • Monitor financial performance, identify opportunities for improvement, and implement strategies to maximize revenue and control costs.
  • Strategic Planning
    • Work with the General Manager and senior leadership to develop and implement long-term strategies for the resort.
    • Focus on continuous improvement, innovation, and staying ahead of industry trends.
  • Marketing and Sales Support
    • Collaborate with the marketing and sales teams to develop promotional strategies, packages, and events that drive occupancy, guest engagement, and revenue.
  • Health, Safety, and Compliance
    • Ensure the resort adheres to all local, state, and federal regulations, as well as company policies and procedures.
    • Promote a safe and secure environment for guests and staff.
  • Community and Stakeholder Relations
    • Represent Hawk's Cay Resort within the local community, build positive relationships with stakeholders, and contribute to community initiatives.

Qualifications

  • Minimum of 5-7 years of experience in resort or hotel management, with at least 3 years in a leadership role.
  • Experience in luxury hospitality is strongly preferred.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Relevant experience may be considered in lieu of formal education.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Financial acumen with experience in budgeting and financial analysis.
  • Problem-solving skills and the ability to make effective decisions under pressure.

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