Resort Operations Manager
4 weeks ago
Key Responsibilities
- Operational Leadership
- Oversee the daily operations of the resort, including front desk, housekeeping, food and beverage, maintenance, recreation, and other departments.
- Ensure all operations run smoothly, efficiently, and align with the resort's standards of excellence.
- Guest Experience
- Ensure that every guest has a memorable experience by maintaining the highest standards of service, addressing guest concerns promptly, and implementing new initiatives to enhance the guest experience.
- Team Management
- Lead, mentor, and develop department managers and their teams.
- Foster a positive work environment, encourage teamwork, and ensure that all staff are trained to deliver exceptional service.
- Financial Management
- Develop and manage the resort's budget, including revenue forecasts, expense control, and profitability.
- Monitor financial performance, identify opportunities for improvement, and implement strategies to maximize revenue and control costs.
- Strategic Planning
- Work with the General Manager and senior leadership to develop and implement long-term strategies for the resort.
- Focus on continuous improvement, innovation, and staying ahead of industry trends.
- Marketing and Sales Support
- Collaborate with the marketing and sales teams to develop promotional strategies, packages, and events that drive occupancy, guest engagement, and revenue.
- Health, Safety, and Compliance
- Ensure the resort adheres to all local, state, and federal regulations, as well as company policies and procedures.
- Promote a safe and secure environment for guests and staff.
- Community and Stakeholder Relations
- Represent Hawk's Cay Resort within the local community, build positive relationships with stakeholders, and contribute to community initiatives.
Qualifications
- Minimum of 5-7 years of experience in resort or hotel management, with at least 3 years in a leadership role.
- Experience in luxury hospitality is strongly preferred.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Relevant experience may be considered in lieu of formal education.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Financial acumen with experience in budgeting and financial analysis.
- Problem-solving skills and the ability to make effective decisions under pressure.
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