Technical Implementation Manager III

21 hours ago


Watertown, Massachusetts, United States ZoomInfo Technologies LLC Full time
About the Role

We are seeking a highly skilled Technical Implementation Manager to join our Customer Implementation team at ZoomInfo. As a key member of our team, you will be responsible for assisting clients through the technical implementation of our customer-facing solutions.

This is a high-visibility role within an exciting area of the business, offering a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

Key Responsibilities
  • Work as a member of the ZoomInfo implementation team, providing hands-on guidance and support to clients during the implementation of our product solutions within their internal systems.
  • Maintain a clear understanding of application integrations within CRM/MAT environments, particularly for Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, and ZoomInfo platform.
  • Engage in clear dialogue with clients to customize the ZoomInfo implementation, ensuring the solution aligns with their business needs.
  • Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions.
  • Identify, catalog, and escalate any product defects or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.
  • Train, coach, collaborate, and troubleshoot with others within the organization, including Sales, Client Support, QA Engineering, and product management departments.
  • Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation with both internal and external stakeholders.
  • Assist in creating technical 'how-to' documents when necessary.
Requirements
  • 5+ years of relevant experience in technical CRM, MAT, or Sales Acceleration platform experience.
  • Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
  • Customer service experience and skills, with the ability to be accurate, empathetic, and helpful in communicating with clients.
  • High capacity to learn and understand the technical infrastructure and troubleshooting processes.
  • Must be a problem solver, with the ability to research, analyze, and provide a solution to newly identified issues.
  • Team-focused with strong collaboration and communication skills.
  • Emphasis on attention to detail and quality.
About ZoomInfo

ZoomInfo is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. We deliver accurate, real-time data, insights, and technology to more than 35,000 companies worldwide.

Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform.

We are proud to be an Equal Opportunity Employer, committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law.



  • Watertown, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly skilled Technical Implementation Manager III to join our Customer Implementation team at ZoomInfo Technologies LLC. As a key member of our team, you will be responsible for assisting clients through the technical implementation of our customer-facing solutions.Key ResponsibilitiesWork as a member of the ZoomInfo...


  • Watertown, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly skilled Technical Implementation Manager III to join our Customer Implementation team at ZoomInfo. As a key member of our team, you will be responsible for assisting clients through the technical implementation of our customer-facing solutions.Key ResponsibilitiesWork as a member of the ZoomInfo implementation team...


  • Watertown, Massachusetts, United States ZoomInfo Technologies LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager III to join our team at ZoomInfo Technologies LLC. As a key member of our Customer Success organization, you will be responsible for driving product adoption, retention, and growth by delivering high levels of business value to our strategic customers.Key ResponsibilitiesAct as an...

  • Financial Analyst III

    2 weeks ago


    Watertown, Massachusetts, United States Thermo Fisher Scientific Full time

    About Thermo Fisher ScientificThermo Fisher Scientific Inc. is a global leader in serving science, with a mission to enable customers to make the world healthier, cleaner, and safer. With annual revenue exceeding $42 billion, the company delivers innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading...


  • Watertown, Massachusetts, United States SS&C Technologies Full time

    Job Title: Technical Product ManagerSS&C Technologies is a global leader in investment and financial services software. We're seeking a skilled Technical Product Manager to join our team and drive the development of our products and solutions.Key Responsibilities:Develop and execute product strategy, messaging, and launch plans to support the company's...


  • Watertown, Massachusetts, United States Massachusetts General Hospital Full time

    We are seeking a highly skilled Patient Services Coordinator III to support our outpatient ambulatory care team.Key Responsibilities:Provide complex patient scheduling support in a fast-paced environmentWork under the direction of the Practice Manager to ensure seamless patient carePrincipal Accountabilities:Schedule initial and follow-up patient...


  • Watertown, Massachusetts, United States Advantage Technical Full time

    Job Title: Quality Systems SpecialistAt Advantage Technical, we are seeking a highly skilled Quality Systems Specialist to join our team. This role will be responsible for supporting Global Quality Systems and their operations in ensuring compliance and fit for intended use per applicable global SOPs.Key Responsibilities:Support the governance of Quality...


  • Watertown, Massachusetts, United States Boston Dynamics Full time

    Job SummaryAs a Senior Technical Manager on the Central Software ML Platform team at Boston Dynamics, you will oversee the infrastructure used by machine learning engineers across the organization. Your key responsibilities will include spearheading the design, implementation, and operations of the infrastructure, unifying how ML/RL product and research...


  • Watertown, Massachusetts, United States Ithaca City School District Full time

    Job SummaryThe Ithaca City School District seeks a highly skilled and experienced Technical Center Principal to lead the Career and Technical Education program at the Bohlen Technical Center. The successful candidate will be responsible for ensuring the safety and supervision of students and staff, as well as overseeing the instructional program. This is a...


  • Watertown, Massachusetts, United States Thermo Fisher Scientific Full time

    Job DescriptionAs a Senior Solution Engineer at Thermo Fisher Scientific, you will play a critical role in driving our technical discussions with development teams and other IT teams to design and implement effective and efficient technical solutions that meet our business needs and those of our clients.Key Responsibilities:Design, implement, and support...


  • Watertown, Massachusetts, United States FRESENIUS MEDICAL CENTER Full time

    Purpose and ScopeThe Technical Support Specialist provides technical assistance to customers on diverse hemodialysis equipment inquiries within the assigned areas of responsibility. The incumbent effectively communicates operational and technical support to diverse audiences on a routine basis, ensuring outstanding customer service through effective and...


  • Watertown, Massachusetts, United States Liaison International Full time

    Job Summary:As a Support Specialist at Liaison International, you will play a critical role in delivering exceptional client support in a fast-paced call center environment. Your primary responsibility will be to respond to client inquiries via phone and email, manage support cases, and collaborate with the Operations team to resolve client issues.Key...


  • Watertown, Massachusetts, United States Management Recruiters International Full time

    Job SummaryWe are seeking a highly skilled and experienced Distribution Planning Manager to join our team. The successful candidate will be responsible for developing and implementing strategies related to the deployment of distributed energy resources (DER), battery and substation additions and technologies that actively interface and interact with the...


  • Watertown, Massachusetts, United States NESN LTD Full time

    Job Title: Live Event ManagerAt NESN LTD, we are seeking a highly skilled and experienced Live Event Manager to join our team. As a key member of our operations department, you will be responsible for overseeing the technical aspects of live events, ensuring seamless execution and exceptional customer experience.Key Responsibilities:Manage the technical...

  • Senior Civil Engineer

    4 weeks ago


    Watertown, Massachusetts, United States IMEG Corp Full time

    About IMEG Corp.We are a 100% employee-owned organization committed to providing exciting and rewarding career opportunities to our team members. Our company culture values work-life balance, flexibility, continuous training and development opportunities, and community impact.Job SummaryWe are seeking a Senior Civil Engineer to join our team in Sioux Falls,...


  • Watertown, Massachusetts, United States Thermo Fisher Scientific Full time

    About Thermo Fisher ScientificThermo Fisher Scientific Inc. is a world leader in serving science, with annual revenue exceeding $42 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated challenges, improving diagnostics and therapies...


  • Watertown, Massachusetts, United States Evident Scientific Full time

    Job DescriptionThe Marketing Technology Manager is responsible for overseeing the implementation, optimization, and management of marketing technology solutions to support the organization's marketing objectives.Key Responsibilities:Lead the development and execution of digital product strategies aligned with business objectives to enhance customer...

  • IT Project Manager

    3 weeks ago


    Watertown, Massachusetts, United States Corrona Full time

    Project Manager Job DescriptionAs the leader of project teams, the Project Manager will oversee a wide range of projects with a primary focus on IT-related projects including the implementation of a new data warehouse.This program is complex and will involve some challenging joint project team management.The successful candidate should be adept at developing...


  • Watertown, Massachusetts, United States Abata Therapeutics Full time

    About UsAbata Therapeutics is a biotechnology company dedicated to developing innovative therapies for autoimmune diseases. Our mission is to transform lives by providing cures for Multiple Sclerosis and Type 1 Diabetes.The RoleWe are seeking a talented Clinical Trial Manager to oversee our clinical studies. This role will be responsible for the development...

  • IT Project Manager

    2 weeks ago


    Watertown, Massachusetts, United States Corrona Full time

    Project Manager Job DescriptionAs the leader of project teams, the Project Manager will oversee a wide range of projects with a primary focus on IT-related projects including the implementation of a new data warehouse.This program is complex and will involve some challenging joint project team management.The successful candidate should be adept at developing...