Technical Implementation Manager III
21 hours ago
We are seeking a highly skilled Technical Implementation Manager to join our Customer Implementation team at ZoomInfo. As a key member of our team, you will be responsible for assisting clients through the technical implementation of our customer-facing solutions.
This is a high-visibility role within an exciting area of the business, offering a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.
Key Responsibilities- Work as a member of the ZoomInfo implementation team, providing hands-on guidance and support to clients during the implementation of our product solutions within their internal systems.
- Maintain a clear understanding of application integrations within CRM/MAT environments, particularly for Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, and ZoomInfo platform.
- Engage in clear dialogue with clients to customize the ZoomInfo implementation, ensuring the solution aligns with their business needs.
- Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions.
- Identify, catalog, and escalate any product defects or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.
- Train, coach, collaborate, and troubleshoot with others within the organization, including Sales, Client Support, QA Engineering, and product management departments.
- Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation with both internal and external stakeholders.
- Assist in creating technical 'how-to' documents when necessary.
- 5+ years of relevant experience in technical CRM, MAT, or Sales Acceleration platform experience.
- Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
- Customer service experience and skills, with the ability to be accurate, empathetic, and helpful in communicating with clients.
- High capacity to learn and understand the technical infrastructure and troubleshooting processes.
- Must be a problem solver, with the ability to research, analyze, and provide a solution to newly identified issues.
- Team-focused with strong collaboration and communication skills.
- Emphasis on attention to detail and quality.
ZoomInfo is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. We deliver accurate, real-time data, insights, and technology to more than 35,000 companies worldwide.
Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams - all in one platform.
We are proud to be an Equal Opportunity Employer, committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law.
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