Property Claims Specialist
4 days ago
As a Property Claims Specialist for Holland America/Princess Alaska-Yukon Land Operations, you will be responsible for processing delayed and damaged luggage/property claims filed in Fairbanks, AK. This role requires excellent customer service skills, attention to detail, and the ability to work independently with minimal supervision.
Key Responsibilities
- Process delayed and damaged luggage/property claims filed in Fairbanks, AK.
- Provide customer service to follow up on all claims filed and search for lost claims.
- Present claim procedures to guests as needed.
- Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property.
- Create, maintain, and prepare reports for local office as well as for both Holland America Line and Princess Cruises Corporate Departments.
- Prepare luggage for shipment.
- Communicate with ship staff and 3rd party vendors regarding the shipping of luggage.
- Assist in general luggage operations at various locations within Fairbanks.
- Assist guests and employees with general questions and inquiries.
Requirements
- Proficiency in the use of computer business applications and internet.
- Two years of experience in property claims or customer service positions is preferred.
- Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
- Must meet Company's clean driver eligibility requirements.
- Must pass a pre-employment background check.
- Minimum age of 18 years required to reside in company housing, where available.
- Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
- Must be eligible to work in the United States.
Knowledge, Skills, & Abilities
- Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
- Ability to work in a fast-paced environment with multiple tasks and external influences.
- Ability to work independently with minimal supervision while achieving daily goals.
- Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
- Ability to stand/walk/work on feet for minimum of 8 hours per day.
Benefits
- Travel - FREE CRUISE AFTER YOUR FIRST SEASON
- Reward for Referral Program
- Experience - Of a lifetime
- Rewards & Incentives
- Community Service
- Employee Activities
- Professional Growth
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