Property Claims Specialist

4 days ago


Fairbanks, Alaska, United States Holland AmericaPrincess Alaska-Yukon Land Operations Full time
Job Summary

As a Property Claims Specialist for Holland America/Princess Alaska-Yukon Land Operations, you will be responsible for processing delayed and damaged luggage/property claims filed in Fairbanks, AK. This role requires excellent customer service skills, attention to detail, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Process delayed and damaged luggage/property claims filed in Fairbanks, AK.
  • Provide customer service to follow up on all claims filed and search for lost claims.
  • Present claim procedures to guests as needed.
  • Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property.
  • Create, maintain, and prepare reports for local office as well as for both Holland America Line and Princess Cruises Corporate Departments.
  • Prepare luggage for shipment.
  • Communicate with ship staff and 3rd party vendors regarding the shipping of luggage.
  • Assist in general luggage operations at various locations within Fairbanks.
  • Assist guests and employees with general questions and inquiries.

Requirements
  • Proficiency in the use of computer business applications and internet.
  • Two years of experience in property claims or customer service positions is preferred.
  • Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
  • Must meet Company's clean driver eligibility requirements.
  • Must pass a pre-employment background check.
  • Minimum age of 18 years required to reside in company housing, where available.
  • Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
  • Must be eligible to work in the United States.

Knowledge, Skills, & Abilities
  • Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
  • Ability to work in a fast-paced environment with multiple tasks and external influences.
  • Ability to work independently with minimal supervision while achieving daily goals.
  • Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
  • Ability to stand/walk/work on feet for minimum of 8 hours per day.

Benefits
  • Travel - FREE CRUISE AFTER YOUR FIRST SEASON
  • Reward for Referral Program
  • Experience - Of a lifetime
  • Rewards & Incentives
  • Community Service
  • Employee Activities
  • Professional Growth


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