Property Claims Specialist

2 months ago

Fairbanks, United States Holland AmericaPrincess Alaska-Yukon Land Operations Full time
Property Claims Specialist

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Fairbanks Transportation and Guest Services

Description

We are a collaboration of Holland America Line and Princess Cruises, innovators in Alaska tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, motor coaches and domed rail cars for the best Alaska experience available. Our guests experience both comfort and adventure that is truly unmatched.

Responsibilities
  • Responsible for processing delayed and damaged luggage/property claims filed in Fairbanks, AK.
  • Provide customer service to follow up on all claims filed and search for lost claims.
  • Present claim procedures to guests as needed.
  • Communicate regularly with other divisions regarding delayed and/or missing luggage/personal property.
  • Creates, maintains and prepares reports for local office as well as for both Holland America Line and Princess Cruises Corporate Departments.
  • Prepares luggage for shipment.
  • Responsible for communicating with ship staff and 3rd party vendors regarding the shipping of luggage.
  • Assist in general luggage operations at various locations within Fairbanks.
  • Assist guests and employees with general questions and inquiries.
Requirements
  • Proficiency in the use of computer business applications and internet.
  • Two years of experience in property claims or customer service positions is preferred.
  • Current, valid driver's license, with clean driving record. Motor Vehicle Report (MVR) will be requested.
  • Must meet Company's clean driver eligibility requirements.
  • Must pass a pre-employment background check.
  • Minimum age of 18 years required to reside in company housing, where available.
  • Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
  • Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).
Knowledge, Skills, & Abilities:
  • Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
  • Ability to work in a fast-paced environment with multiple tasks and external influences.
  • Ability to work independently with minimal supervision while achieving daily goals.
  • Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards.
  • Ability to stand/walk/work on feet for minimum of 8 hours per day.
Benefits
  • Travel - FREE CRUISE AFTER YOUR FIRST SEASON
  • Reward for Referral Program
  • Experience - Of a lifetime
  • Rewards & Incentives
  • Community Service
  • Employee Activities
  • Professional Growth

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