Field Service Technician

23 hours ago

Iowa City, Iowa, United States DIRECTV Full time
About the Role

We are seeking a highly skilled and customer-focused Field Service Technician to join our team at DIRECTV. As a key member of our installation team, you will be responsible for installing and repairing satellite equipment, providing exceptional customer service, and promoting our services to customers.

Key Responsibilities
  • Install and repair satellite equipment, including working at heights on ladders and raised surfaces.
  • Educate customers on the features and functionality of our services.
  • Verify all services are working and demonstrate, sell, and bill video service while engaging with customers.
  • Perform work in buildings, attics, basements, and crawl spaces that involves bending, kneeling, stooping, crouching, crawling, etc.
  • Use a company PC to retrieve and complete orders.
  • Work outside in all types of weather while using and/or wearing appropriate safety equipment and following established safety practices and procedures.
  • Drive a company vehicle and/or report directly to work location.
Requirements
  • A valid state driver's license, commercial license, or chauffeur's license, whichever is applicable, appropriate to weight and size of vehicle driven, dependent on state and federal licensing requirements.
  • Complete a satisfactory driving record check.
  • Must be willing to work day, evening, or night tours; overtime, emergency call-outs, weekends, and holidays as required.
  • May require travel for out-of-area work which may include overnight travel.
  • May require drug testing as mandated by state and federal requirements.
  • May require a security check.
  • May require ability to drive vehicle with manual gear shift.
  • May require working outside in all kinds of weather.
  • May require working in an environment that is not heated or air conditioned.
  • Must be able to stand for long periods of time.
  • Must have Satisfactory results from the Premise Technician Assessment Technical.
Physical Requirements
  • Complete a satisfactory Physical Abilities Evaluation (PAE) – Must be able to lift up to 80 pounds.
  • To meet manufacturer's safety requirements on equipment used, candidate's body weight must not exceed 275 pounds for assignments involving ladder climbing.
  • Must be able to perform work involving a lot of kneeling, stooping, crouching, crawling, or other uncomfortable positions.
About DIRECTV

At DIRECTV, we are committed to providing our customers with the best in tech and entertainment. As a Field Service Technician, you will play a critical role in connecting our customers with the latest technology and services. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


DIRECTV is an equal opportunity employer and welcomes applications from qualified candidates in a manner consistent with the requirements of federal, state, and local laws.

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