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Customer Service Representative

2 months ago

Ozark, Alabama, United States Sapphire Solutions Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our after-sales support team, you will be responsible for providing exceptional service to our national and international customers.

Key Responsibilities
  • Support our customers through regular, independent contact and provide information on the status of their orders.
  • Manage order backlogs and maintain accurate records through reporting.
  • Collaborate with the sales team to process orders and provide after-sales service.
  • Verify and maintain customer master data.
  • Contribute to the determination of key performance indicators (KPIs).
Requirements

To be successful in this role, you will need to have a completed commercial apprenticeship, preferably as an industrial clerk, freight forwarder, or a similar qualification with initial experience in dealing with customers.

About Us

Sapphire Solutions is a family-owned business with a global presence, dedicated to promoting sustainable solar energy and providing expert solutions to our customers.