Technical Support Specialist
7 days ago
Company Overview:
Houston Community College (HCC) is a leading educational institution in the Greater Houston area, offering a wide range of academic programs and services to its diverse student body.
About Us:
We are committed to providing a supportive and inclusive learning environment that fosters the growth and development of our students. Our faculty and staff are dedicated to delivering high-quality education and exceptional customer service.
About the Role:
We are seeking an experienced Technical Support Specialist to join our team. The successful candidate will provide technical assistance and support to our students, faculty, and staff, ensuring that they have access to the technology resources they need to succeed.
Responsibilities:
- Provide technical support and assistance to students, faculty, and staff via phone, email, and in-person
- Troubleshoot and resolve technical issues with computer hardware, software, and networks
- Collaborate with other departments to identify and implement solutions to technical problems
- Develop and maintain documentation and knowledge base articles to assist with troubleshooting and problem-solving
- Stay up-to-date with new technologies and trends in the field of information technology
Requirements:
- Bachelor's degree in Computer Science or related field
- Minimum of 2 years experience in technical support or related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
What We Offer:
- A competitive salary of $55,000 - $65,000 per year
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- The opportunity to work in a dynamic and supportive environment with a team of professionals who are passionate about education and technology
- Professional development opportunities to enhance your skills and advance your career
How to Apply:
To be considered for this exciting opportunity, please submit your resume and cover letter to our online application system.
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