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East Valley Phlebotomy Operations Manager

2 months ago


Scottsdale Arizona, United States HonorHealth Full time

Position Overview:
The Operations Manager will supervise phlebotomy staff within medical groups located on the East Side of the Valley.

Work Schedule:
Full-Time Days


Are you looking to contribute to a more impactful mission? At HonorHealth, you will join a dedicated team, enhancing the care experience for our patients.

You will have the chance to make a significant difference.

From our Ambassador Movement to our extensive training and development initiatives, you can choose how and where you want to create an impact.


HonorHealth provides a comprehensive benefits package for our full-time and part-time employees, designed to support you and your family in living your best lives.

Explore more at (url removed)/benefits.

Join us in our commitment to exceed expectations and transform healthcare together.


HonorHealth has been recognized as one of the "Top 150 Places To Work in Healthcare" by Becker's Hospital Review. As part of the HonorHealth team, you will collaborate with other innovators striving to advance our mission of #HonorAboveAll.

Become part of a team that values collective contributions, embodying HonorHealth's iCare principles:
Innovation, Collaboration, Accountability, Respect, and Empathy.


HonorHealth stands as one of Arizona's largest nonprofit healthcare systems, serving a diverse population of five million in the greater Phoenix metropolitan area.

The extensive network includes six acute-care hospitals, a broad medical group offering primary, specialty, and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services, and more.

With nearly 14,000 team members, 3,700 affiliated providers, and hundreds of volunteers dedicated to delivering high-quality care, HonorHealth aims to surpass the expectations of a conventional healthcare system to enhance the health and well-being of communities throughout Arizona.

Learn more at (url removed).

Qualifications:
Experience

3 years of phlebotomy and processing experience is required.

Key Responsibilities:

This role is accountable for the non-technical oversight of laboratory operations within the Medical Group. The position will specifically lead phlebotomy, courier services, and customer support.

This encompasses, but is not limited to, strategic planning for each area, building effective teams, evaluating engagement with third-party vendors (when applicable), and taking ownership of outcomes across these responsibilities.

Supervises phlebotomy operations at practice sites, customer service, and third-party courier personnel across all Medical Group locations.


Oversees staff and ensures appropriate staffing levels, including hiring/onboarding, performance evaluation, coaching, and employee development, ensuring productivity, quality of work, and alignment with our mission, vision, and values.

Ensures adherence to all policies and financial stewardship by maintaining accountability for the financial integrity surrounding the development and upkeep of the departmental budget.

Quality and Regulatory Responsibilities:


Develops, implements, aligns, and reviews operating policies and procedures for phlebotomy, ensuring compliance with both organizational policies and regulatory agency requirements.

Ensures adherence to regulatory agencies and appropriate licensing/accrediting bodies in service areas, personnel, and facilities.


Assists and supports the Medical Group's quality assurance program, including quality control, preventive maintenance, safety programs, data management, and service quality with a focus on process improvement.

Implements and monitors suitable data collection for information systems.

Evaluates and introduces new products for quality, effectiveness, safety, and cost management.

Promotes and practices high-quality customer service.

Finance, Budget, and Capital:

Responsible for budget recommendations regarding capital expenditures, operating expenses, and revenue.

Continuously monitors, analyzes, and corrects budget variances. Assesses fiscal needs and prepares justifications as necessary.

Ensures staff provides accurate data, reporting, and billing.

Oversees all Medical Group courier vendor logistics and associated project teams to enhance customer care and meet business requirements.

Collaborates directly with IT and Ambulatory departments to ensure various systems (i.e., Epic/Beaker) are developed and maintained for the Medical Group.

Performs additional duties as assigned.

Facility:
HH Med Grp Primary Care

Department:
Med Group-Phlebotomy

Work Hours:
Salaried - General Phlebotomy Sites Open 7AM - 4:30PM

Shift:
0- Days

Position Type:
Regular Full-Time