Business Systems Analyst
7 days ago
The Business Analyst will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience of residents and business in the State of Connecticut.
Key Responsibilities
- Perform detailed requirements analysis and processes documentation
- Support user acceptance testing
- Stay up to date on the latest process and IT advancements to automate and modernize systems
- Conduct meetings and presentations to share ideas and findings
- Work closely with clients, technicians, and managerial staff
- Manage projects, develop project plans, and monitor performance
- Update, implement, and maintain procedures
- Prioritize initiatives based on business needs and requirements
- Serve as a liaison between stakeholders and users
- Manage competing resources and priorities
Requirements
- At least 3 years of experience in business analysis or a related field
- Experience with requirements analysis, process documentation, and user acceptance testing
- Knowledge of digital platforms, tools, and disciplines
- Excellent analytical and conceptual thinking skills
- Ability to influence and determine acceptable solutions with stakeholders
- Advanced technical and documentation skills
- Reporting and presenting
- A track record of following through on commitments
- Excellent planning, organizational, and time management skills
- A history of leading and supporting successful projects
Preferred Skills & Qualifications
- Bachelor's or master's degree in business or a related field
- 1 year of user-centered design
- 1 year of user research and analytics
- 1 year of customer relationship management platforms such as Salesforce
- 1 year of web content management platforms such as Sitecore
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