Business Systems Analyst

7 days ago


Hartford, Connecticut, United States InnovitUSA Full time
About the Role

The Business Analyst will support a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience of residents and business in the State of Connecticut.

Key Responsibilities

  • Perform detailed requirements analysis and processes documentation
  • Support user acceptance testing
  • Stay up to date on the latest process and IT advancements to automate and modernize systems
  • Conduct meetings and presentations to share ideas and findings
  • Work closely with clients, technicians, and managerial staff
  • Manage projects, develop project plans, and monitor performance
  • Update, implement, and maintain procedures
  • Prioritize initiatives based on business needs and requirements
  • Serve as a liaison between stakeholders and users
  • Manage competing resources and priorities

Requirements

  • At least 3 years of experience in business analysis or a related field
  • Experience with requirements analysis, process documentation, and user acceptance testing
  • Knowledge of digital platforms, tools, and disciplines
  • Excellent analytical and conceptual thinking skills
  • Ability to influence and determine acceptable solutions with stakeholders
  • Advanced technical and documentation skills
  • Reporting and presenting
  • A track record of following through on commitments
  • Excellent planning, organizational, and time management skills
  • A history of leading and supporting successful projects

Preferred Skills & Qualifications

  • Bachelor's or master's degree in business or a related field
  • 1 year of user-centered design
  • 1 year of user research and analytics
  • 1 year of customer relationship management platforms such as Salesforce
  • 1 year of web content management platforms such as Sitecore


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