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Shipping Operations Manager

2 months ago

Louisville, Kentucky, United States Solutions 2 Go Full time
Job Description

About Solutions 2 Go

Solutions 2 Go is a leading global distributor of video game products, serving 19 countries in North, Central, and South America, and partnering with companies in Europe, Africa, Australia, and Asia. As the exclusive distribution partner for Sony PlayStation in Latin America, we have earned a reputation as a premier provider of flexible, dynamic distribution solutions for publishers, manufacturers, and retailers worldwide.

About the Role

We are seeking a highly skilled Shipping Manager to join our Louisville, Kentucky Distribution Center team. The successful candidate will play a critical role in ensuring the smooth and efficient functioning of our daily operations, overseeing various operational activities to meet company goals and objectives.

Key Responsibilities

  • Leadership and Team Management
    • Lead and mentor a team of staff, including supervisors, leads, and warehouse associates, to ensure optimal performance and a positive work environment throughout the distribution center.
    • Provide constructive feedback and coaching to help individuals develop their skills and capabilities through regular check-ins and reviews.
  • Operational Excellence
    • Ensure leadership staff is trained and compliant on all Standard Operating Procedures (SOPs) and compliance guidelines at the customer level, reducing chargeback occurrences.
    • Synchronize customer release schedules to operational resources to ensure timely execution that meets Key Performance Indicator (KPI) targets.
  • Inventory Management
    • Oversee the on-time and accurate receipt/shipping of goods on a day-to-day basis according to various specifications and vendor compliance rules, as directed by our customers and vendors.
    • Implement procedures and controls to ensure the accuracy of inventory records and minimize discrepancies.
  • Communication and Problem-Solving
    • Communicate and resolve potential order and inventory issues quickly by working with other departments like IT, Sales, Inventory, and Customer Service.
    • Monitor order volume and product mix through multiple warehouse management systems (WMS, HJ, and cIMS) across multiple departments within the organization.
  • Continuous Improvement
    • Implement measures to improve order accuracy and reduce errors in shipment documentation and labeling.
    • Lead continuous improvement initiatives to streamline processes, enhance productivity, and drive operational excellence throughout the entire DC.

Requirements

  • Bachelor's degree preferred.
  • 5 years' experience in warehouse operations, distribution, or inventory control positions.
  • Minimum 3 years' management/supervisory experience within warehouse/distribution environment.
  • Proficient computer skills working with Microsoft Office Suite (Excel, Word, PowerPoint), Warehouse Management Systems.
  • Proven record of driving process accuracy through effective operations processes and controls.
  • Proficient in working with Supply Chain Partners to manage and enhance the flow of product and information between vendors, internal teams, and customers.
  • Experience in developing, implementing, executing quality performance standards with proven quality/order accuracy results.
  • Strong/effective interpersonal and communication skills at all levels.
  • Excellent written and verbal communication skills with the ability to interface effectively with all levels of the organization.
  • Team player with strong financial acumen and proven results in meeting/exceeding team-based performance goals based on safety, quality, speed, and operating expenses.
  • Proven analytical and planning skills.
  • Ability to be comfortable in a fast-paced, hands-on management environment.
  • Must be fully available during the holiday period from October through December; including Thanksgiving Eve, Thanksgiving Day, the weekend after Thanksgiving, the first and second weekends of December, and the week of January 1st.