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IT Systems Engineer
2 months ago
Position Overview
We are seeking a skilled IT Solutions Engineer - Change & Release Manager to join our Cybersecurity & Digital Operations Division. This role is essential in fostering a digital workspace that enhances workforce efficiency through an intuitive environment. The IT Solutions Engineer will be responsible for overseeing change, configuration, and release management in a hybrid infrastructure that includes both on-premises and various cloud platforms.
Key Responsibilities
- Implement standardized methods and procedures for effective management of changes to IT infrastructure, aiming to reduce incidents and their impact on services.
- Design and execute standard processes to identify configurations, track changes, and manage version control.
- Develop a strategic roadmap for enhancing the current Change Management Database (CMDB).
- Lead the planning and execution of a unified platform for change, configuration, and release management.
- Coordinate the release of all internal, SaaS, and Cloud modifications, ensuring clear communication with impacted teams.
- Evaluate requests for change (RFCs) to ensure rigorous and consistent application of processes across the organization.
- Identify opportunities for improvement within the Change Management processes.
- Generate and analyze metrics to assess adherence to change, configuration, and release management processes.
- Contribute to the development of integrations and orchestration frameworks.
- Provide expertise in DevOps, build and release, and CI/CD practices to agile teams.
- Facilitate Change Advisory Board (CAB) meetings, preparing agendas and distributing minutes to stakeholders.
Qualifications
Minimum Requirements:
- Bachelor's degree with 5+ years of relevant experience -OR-
- Master's degree with 3+ years of relevant experience -OR-
- Doctorate with 1+ year of relevant experience.
Preferred Qualifications:
- 5+ years of experience in IT systems, including analysis, infrastructure, engineering, and programming.
- 3 years of experience managing Change Management processes in hybrid IT environments.
- Experience in supporting change, configuration, and release management during transitions from on-premises to cloud solutions.
- In-depth knowledge of major public cloud providers (Azure/AWS/GCP) and government environments.
- Certifications in Agile methodologies and/or cloud practitioner-level certifications for Azure and AWS.
- Hands-on experience with DevOps practices, application release management, and CI/CD automation.
- Strong organizational skills to manage multiple priorities and meet deadlines.
- Excellent verbal and written communication skills.
Additional Information
Due to specific business requirements, US Citizenship is necessary for this position.
This role is not classified as a Testing Designated Position (TDP).