Site Supervisor-Event Specialist II

2 weeks ago

Novi, Michigan, United States City of Novi Full time
Job Summary

We are seeking a highly organized and customer-focused Site Supervisor-Event Specialist II to join our team at the City of Novi Parks, Recreation and Cultural Services department. As a key member of our team, you will be responsible for ensuring exceptional rental experiences for parties, corporate events, weddings, meetings, and other events.

Responsibilities
  • Prepare and process facility reservations and coordinate use of facilities with staff and the public.
  • Input schedules, generate invoices and reports, and maintain accounts receivable/payments.
  • Conduct application processes, review and approve applications, permits, and licenses.
  • Communicate effectively with administrative personnel, staff members, community, contractors, and vendors.
  • Conduct facility tours for potential renters.
  • Ability to work effectively with a variety of constituents.
  • Good organization skills and the ability to undertake a variety of time-sensitive tasks.
  • Phenomenal customer service skills.
  • Assist with front desk operations, including phone and guest services.
  • Implement and enforce rules and policies.
  • Schedule staff to cover events.
Requirements
  • Equivalent of knowledge and use of Microsoft Word, Excel, Publisher, and social media.
  • Knowledge of principles and methods used in organizing and supervising facilities and activities.
  • Ability to establish and maintain effective working relationships with co-workers, program participants, volunteers, and the general public.
  • Good leadership skills.
  • General knowledge of technology.
Desirable Qualifications
  • Coursework or experience in Guest Services duties, working with the public, supervising part-time staff, or another related field.
  • Driver's license is preferred.
Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.

While performing the duties of this job, the employee will routinely work in a normal office setting.

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