Insurance Support Professional

1 week ago


Cincinnati, Ohio, United States SageSure Full time
Support Specialist Role

We are seeking a highly skilled Support Specialist to join our team at SageSure. The ideal candidate will possess excellent communication skills and be able to work effectively with customers, agents, and producers.

This role involves providing high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information.

To succeed in this role, you will need to have a strong work ethic, be punctual and dependable, and have a history of good attendance.

The successful candidate will be genuinely passionate about helping customers, patient, empathetic, and able to communicate effectively.

This role offers opportunities for career growth and development, as well as the chance to gain valuable insights into the insurance industry.

About SageSure: We pride ourselves on being a Best Places to Work in Insurance Recipient, pioneering ways to help people protect their American Dream.

We offer a range of benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

Estimated salary: $60,000 - $75,000 per year

  • Respond to customer inquiries via phone, email, and chat
  • Assess customer needs and provide tailored solutions
  • Utilize knowledge management systems to retrieve accurate information
  • Achieve customer satisfaction targets and performance metrics
  • Analyze underwriting concerns and identify potential risks
  • Process policy changes, including endorsements, cancellations, and updates
  • Resolve customer complaints in a timely and effective manner
  • Maintain accurate records of customer interactions and documentation
  • Adhere to established communication protocols and guidelines


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