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Funeral Services Coordinator

2 months ago

Provo, Utah, United States After Full time

We are seeking a dedicated and empathetic professional to fill the role of Customer Service Representative at our innovative funeral services company, After. As a key member of our team, you will be responsible for providing exceptional support to individuals and families navigating the complexities of cremation services.

**Key Responsibilities:**

  • Act as the primary point of contact for clients, responding to inquiries and providing guidance on our services.
  • Collaborate with our Care Team and Funeral Director to ensure seamless coordination of funeral arrangements.
  • Deliver personalized support to families, addressing their needs and concerns with compassion and professionalism.
  • Manage multiple tasks and deadlines, maintaining a high level of organization and attention to detail.
  • Develop and maintain strong relationships with clients, fostering trust and confidence in our services.

**Requirements:**

  • At least 1 year of customer service experience, with a proven track record of delivering exceptional results.
  • Strong communication and interpersonal skills, with the ability to build rapport with diverse individuals.
  • Ability to work in a fast-paced environment, adapting to changing priorities and deadlines.
  • Organizational skills, with a focus on time management and task completion.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.

**What We Offer:**

  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, reflecting our commitment to employee well-being.
  • The chance to make a meaningful impact in the lives of individuals and families, providing compassionate care and support during difficult times.