Sales Associate

2 weeks ago


Gardner, Kansas, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. With a rich history spanning over a century, the company is committed to delivering exceptional customer experiences and fostering a culture of growth and development.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a vital role in providing excellent customer service, maintaining a clean and organized store environment, and assisting with receiving, stocking, and pricing merchandise.

Key Responsibilities

Customer Service:
  • Provide a positive and welcoming experience for customers, ensuring their needs are met and exceeded.
  • Proactively assist customers in solving problems and addressing concerns.
  • Greet customers entering and throughout the store, thanking them when finished and when they are leaving.
  • Possess a friendly and outgoing demeanor, working well with customers and associates.
  • Ensure all pages and calls are answered promptly, courteously, and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personalized, customized service based on the premise of amazing every customer, every time.
Store Operations:
  • Assist in creating a positive, professional, and safe work environment.
  • Assist with receiving, checking in, and stocking merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets throughout the store.
  • Provide assistance to Department Specialists, i.e., price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate a forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow-up.
  • Communicate any merchandising, cost control, or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.
Core Values:

We are committed to our Core Values of Service, Passion, Respect, Integrity, Teamwork, and Excellence. As a Sales Associate, you will be expected to exhibit and incorporate these values into your daily decisions and interactions with others.

Requirements:
  • High School or GED equivalent.
  • Formal retail experience preferred.
  • Standing, walking, lifting (up to 25lbs), and climbing.
Compensation:

Starting at $10.00 / hr
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