Customer Service Representative

4 weeks ago


Dallas, Texas, United States MCI Careers Full time
Job Title: Inbound Customer Care Representative

We are seeking a highly motivated and customer-focused Inbound Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound calls, emails, and chats.

Job Summary:

The Inbound Customer Care Representative will be responsible for handling customer inquiries, resolving issues, and providing product information to customers. You will work closely with our team to ensure that customers receive timely and effective support, resulting in high levels of customer satisfaction.

Key Responsibilities:
  • Handle inbound customer calls, emails, and chats in a professional and courteous manner
  • Resolve customer issues and concerns in a timely and effective manner
  • Provide product information and answer customer questions
  • Work closely with our team to ensure that customers receive timely and effective support
  • Meet or exceed customer satisfaction targets
Requirements:
  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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