Customer Service Representative
1 day ago
About the Role:
This position is crucial to the success of our retail stores at Sherwin-Williams. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide product information, and offer solutions. You will resolve customer concerns, maintain product standards, and meet sales goals. Key responsibilities include customer interaction, cash handling, and access to store merchandise.
Key Responsibilities:
- Ensure high levels of customer satisfaction through excellent service and product knowledge.
- Assist customers in person and over the phone to provide a seamless shopping experience.
- Build trust relationships with wholesale and retail customers to drive sales and loyalty.
- Process sales transactions accurately and efficiently.
- Achieve sales goals on a monthly, quarterly, and yearly basis through effective sales strategies.
- Maintain precise work order files and formulas to ensure accurate inventory management.
- Stock shelves and set up displays to create an attractive store environment.
- Load/unload delivery trucks to ensure timely receipt of merchandise.
- Maintain in-stock and presentable condition of assigned areas to meet customer expectations.
Requirements:
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment.
- Must be able to retrieve material, lift, and carry items.
- Must be willing to work all scheduled hours.
Preferred Qualifications:
- Have a valid, unrestricted Driver's License.
- Have at least a High School diploma or GED.
- Have at least one (1) year experience in a delivery, retail, or customer service position.
- Ability to read, write, comprehend, and communicate in more than one language.
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