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Team Supervisor

2 months ago

Upper Marlboro, Maryland, United States Cold Stone Creamery Full time


Job Summary: As an Assistant Manager at Cold Stone Creamery, you will be responsible for leading a team of employees and team leaders to achieve exceptional customer service and sales results. Your key responsibilities will include:

Key Responsibilities:

  • Train and coach employees to provide fast and friendly service to customers.
  • Delegate tasks to team members and provide follow-up to ensure tasks are completed efficiently.
  • Hold team members accountable for their performance and provide constructive feedback.
  • Ensure team members are properly staffed and scheduled to control labor costs.
  • Monitor and maintain accurate cash handling and inventory procedures.
  • Order and manage inventory to meet customer demand.
  • Collaborate with the management team to achieve sales and customer service goals.

Requirements:

  • Previous experience in a management or supervisory role.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and analytical skills.