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Restaurant Shift Manager
2 months ago
At MOD Pizza, we believe in creating a world that works for and includes everyone. We're a fast-paced, dynamic company that's passionate about serving high-quality pizzas in a welcoming environment.
Job SummaryWe're seeking a skilled Restaurant Shift Manager to join our team As a Restaurant Shift Manager, you'll be responsible for driving store operations during scheduled shifts, modeling, teaching, and demonstrating MOD's purpose in all interactions. You'll set the tone for the shift, ensuring a positive vibe and welcoming atmosphere for both Squad and customers.
Key Responsibilities- Set and sustain the tone of the shift by keeping the energy high and creating a positive atmosphere.
- Responsible for quality and safety of all food, including tasting, checking, and reporting any product outages.
- Listen, acknowledge, and resolve any Squad member and/or customer concerns, escalating issues as needed.
- Manage shift duties, checklists, and address/escalate any equipment malfunctions.
- Focus on the growth and well-being of the Squad and celebrate wins.
- Minimum 6 months in the All Star position and demonstrated quality coaching, training, and multi-tasking within the shift.
- Minimum of 1 year of customer service or restaurant experience.
- Must be at least 18 years old.
- Previous experience coaching, teaching, and inspiring others.
- Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner.
- Customer service skills and a proven ability to remain calm and focused.
- Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
- Experience successfully providing on-the-job training to others in a rapidly changing environment.
- Experience as a shift lead in a retail environment.
High noise levels due to operations, customers, and overhead music. May be indoor or outdoor setting depending on store, with varying schedule to include evenings, holidays, and extended hours as business dictates.
This Job Description is not intended to be all-inclusive. Other related duties may be assigned to meet the ongoing needs of the organization.