Customer Service Representative
3 weeks ago
Greif offers a dynamic work environment and the opportunity to make a meaningful impact at a company where your ideas are valued.
Key Responsibilities:
- Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
- May also be assigned to more complex and/or important products, services, and promotions.
- Work onsite from 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM (Monday through Friday) in a manufacturing environment.
- Provide a superior customer experience to all internal and external customers.
- Interact with customers via telephone or email to provide top-level support and advance information on products or services.
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Communicate pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
- Contact customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
- Collect and enter orders for new or additional products or services.
- Support inside and outside sales.
- Update and maintain files, including data entry.
- Field second-level escalated and advanced customer problems and needs; Extensive experience using MS Office (i.e., Excel) and various ERP systems.
Requirements:
- Must be a self-starter with the ability to deliver legendary customer experiences.
- Must have PC skills in Microsoft Office software.
- Must be able to work under immediate supervision.
Equal Opportunity Employer: Greif, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. For more information, please read our Equal Opportunity Policy.
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