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Internet Tech Support Representative I

2 months ago

Waseca, United States MediaCom Full time
Job Title: Internet Tech Support Representative I

Mediacom Communications is seeking a highly skilled Internet Tech Support Representative I to join our team. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their internet and phone services are running smoothly.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to internet and phone services
  • Collaborate with internal teams to resolve complex technical issues
  • Meet or exceed sales goals and customer satisfaction targets
  • Stay up-to-date with new technologies and products to provide expert support
Requirements:
  • High school diploma or equivalent required; 2-year degree preferred
  • 1+ year of prior customer service or technical support experience; cable industry experience preferred
  • Strong technical skills and ability to learn new technologies quickly
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
  • $1000 sign-on bonus
  • Company-provided equipment
  • Hybrid schedule with 3 weeks work from home and 1 week on-site
  • Health, vision, and dental insurance
  • Paid vacation, holidays, and flex paid time off
  • 401K with generous company match
  • Pay increases through self-guided training
  • Monthly commission potential
  • Shift differential pay increase for evening shifts
  • Bi-weekly performance bonus opportunity
  • Employee discounts on Mediacom services
About Mediacom:

Mediacom Communications is a leading provider of cable, internet, and phone services in 22 states across the US. We are committed to delivering exceptional customer service and innovative solutions to our customers. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering outstanding results.