Internet Technical Support Representative
2 weeks ago
Mediacom Communications is seeking a highly skilled Internet Technical Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our internet and phone customers.
Job Summary:We are looking for a talented individual to provide technical support to our customers. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for delivering exceptional customer experiences.
Responsibilities:- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and resolve technical issues related to internet and phone services.
- Work collaboratively with other teams to resolve complex customer issues.
- Meet or exceed customer satisfaction targets.
- Stay up-to-date with product knowledge and technical skills.
- High school diploma or equivalent required.
- 1+ year of prior customer service or technical support experience.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Basic understanding of internet, networking, and email protocols.
- $1000 Sign-On Bonus.
- Company Provided Equipment.
- Hybrid schedule with 3 weeks work from home and 1 week on-site in the office.
- Health, vision, and dental insurance.
- Paid vacation, holidays, and flex paid time off.
- 401K with generous company match.
- Pay increases through self-guided training.
- Monthly commission potential.
- Shift differential pay increase for evening shifts.
- Bi-weekly performance bonus opportunity.
- Employee discounts on Mediacom services.
Mediacom Communications is a leading provider of cable, internet, and phone services. We are committed to delivering exceptional customer experiences and providing our employees with opportunities for growth and development.
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