Global Talent Management UX Research Expert

18 hours ago


Seattle, Washington, United States Amazon Full time
About the Job

We are seeking a Senior UX Researcher to join our team in Global Talent Management at Amazon. The ideal candidate will be responsible for conducting independent research on customer experiences and collaborating closely with designers to identify research opportunities and deliver customer impact.

Key Responsibilities:

  • Conduct independent research on customer experiences.
  • Collect and analyze user behavior through CSAT surveys and benchmark studies.
  • Partner with UX and product teams to identify research opportunities and prioritize research questions based on analysis of current knowledge, project goals, and risks.
  • Consult on which user research methodology approaches work and which don't.
  • Work with Designers, Product Managers, and Engineers to prioritize and drive effective user experience research.

About the Team

Our team harnesses the power of design thinking to deeply understand our customers. We create innovative and inclusive experiences which empower Amazonians to own their careers. We are highly motivated by accessibility and inclusion. We work on unique problems and define experiences that reinforce Amazon's unique culture.

Requirements

  • A Bachelor's degree or equivalent degree in psychology, cognitive science, Human Centered Interaction (HCI), etc.
  • 6+ years of experience gathering data from customers to inform design and business decisions as a user experience researcher, user experience designer, or similar role
  • A portfolio demonstrating past work experience and deliverables (e.g., surveys, user study designs, research reports, etc.)

Estimated Salary Range: $137,000/year - $226,500/year, depending on location and qualifications.



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