Store Operations Manager
1 day ago
Buff City Soap Franchise is seeking a highly skilled Retail Store Manager to lead our team at Empire 4025 West 41st St., Sioux Falls, SD. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the store, ensuring exceptional customer service, and driving sales growth.
About Us
We are a dynamic company dedicated to creating handmade products that are free of harsh ingredients and full of nourishing plant-based goodies to make your skin happy. Our products are fresh, made in each soap makery daily with ingredients you can pronounce.
The Role
You will contribute to Buff City Soaps success by leading a team to create and maintain the Buff City Experience for our clients. Your primary responsibilities will include supervising and directing the workforce, making staffing decisions, ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of your makery, and managing safety and security within the makery.
Your Responsibilities
- Developing and coaching employees to provide amazing client experiences.
- Following up swiftly on client concerns and issues.
- Consistently setting a positive example and demonstrating a calm demeanor during periods of high volume.
- Displays a client comes first attitude by holding team members accountable for quality client service.
- Drives company metrics by developing action plans. Directly motivates and instructs the makery team by implementing company programs.
- Manages with integrity and honesty and promotes the culture, values, and mission of Buff City Soap.
- Plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
- Manage and track stock of raw materials, finished products, and supplies.
- Maintains outstanding store conditions and visual merchandising compliance with the Buff City Soap brand standards.
- Directly responsible for the production, cleanliness, maintenance, sanitation, and organization of the makery.
- Manage and track stock of raw materials, finished products, and supplies.
- Manages makery staffing levels to ensure employee development and maintain makery operational requirements.
- Adherence to applicable wage and hour laws for non-exempt team members and minors.
- Uses all operational tools to plan for and achieve operational excellence in the makery. Tools include labor guidelines, reports, cash management and inventory management.
- Utilizes financial reports to identify and address trends and issues in makery performance.
- Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
- Manage ongoing sales.
Benefits
- Employment growth opportunities.
- Flexible scheduling.
- Competitive bonus plan.
- Options for Medical, Dental, Vision, Life Insurance, HSA, and 401K.
- Paid Time Off.
- Employee discount on products & services.
- Anniversary gifts for years of service.
- Fun contests and incentives for performance.
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