Front Office Associate
4 days ago
At RAYUS Radiology, we are committed to delivering exceptional patient care and service. As a Front Office Associate, you will play a vital role in ensuring that our patients receive the highest level of service and support.
Key Responsibilities:
Registration (55%):
- Greet and register patients scheduled for imaging services, processing payment plans and copays as needed.
- Answer phones and handle calls in an efficient and friendly manner, providing accurate information and resolving issues promptly.
- Field calls appropriately for center associates, ensuring timely communication and resolution of patient concerns.
- Act as liaison between technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
- Maintain the front office lobby area, ensuring a clean and organized environment for patients and staff.
- Order office supplies as needed, ensuring a well-stocked and efficient work environment.
- Maintain a supply of patient information sheets, ensuring accurate and up-to-date records.
- Push imaging via electronic interfaces, ensuring seamless communication with referring physicians and patients.
- Complete confirmation calls and provide preparation instructions to patients, ensuring a smooth and efficient exam process.
- Fax reports, billing information, and medical release forms as requested, maintaining confidentiality and accuracy.
Insurance (20%):
- Verify patient insurance, ensuring accurate and up-to-date records.
- Pre-certify all exams with patient insurance companies, ensuring timely and accurate processing.
- Obtain insurance authorization, ensuring compliance with company policies and procedures.
- Use knowledge of insurance carriers and procedures to obtain authorization if needed prior to appointment.
- Handle release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies, following company guidelines.
Scheduling (20%):
- Arrange transportation, interpreters, and hotel accommodations for patients when appropriate, ensuring a smooth and efficient exam process.
- Enter and submit patient exam orders, ensuring accurate and timely processing.
- Verify orders match exam schedules, ensuring a seamless and efficient exam process.
- Schedule referrals and ensure proper authorizations are obtained, maintaining accurate and up-to-date records.
- Schedule walk-in patients, ensuring a smooth and efficient exam process.
- Process requests for image orders and CDs from referring physicians and patients, maintaining accurate and up-to-date records.
- Maintain an up-to-date and accurate database on all current and potential referring physicians, ensuring seamless communication and collaboration.
Other Duties (5%):
Perform other duties as assigned, ensuring a smooth and efficient operation of the front office.
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