Front Office Associate

4 days ago

Burnsville, Minnesota, United States RAYUS Radiology Full time

At RAYUS Radiology, we are committed to delivering exceptional patient care and service. As a Front Office Associate, you will play a vital role in ensuring that our patients receive the highest level of service and support.

Key Responsibilities:

Registration (55%):

  • Greet and register patients scheduled for imaging services, processing payment plans and copays as needed.
  • Answer phones and handle calls in an efficient and friendly manner, providing accurate information and resolving issues promptly.
  • Field calls appropriately for center associates, ensuring timely communication and resolution of patient concerns.
  • Act as liaison between technologists and patients waiting for exams, relaying messages regarding scanner status and other clinic information.
  • Maintain the front office lobby area, ensuring a clean and organized environment for patients and staff.
  • Order office supplies as needed, ensuring a well-stocked and efficient work environment.
  • Maintain a supply of patient information sheets, ensuring accurate and up-to-date records.
  • Push imaging via electronic interfaces, ensuring seamless communication with referring physicians and patients.
  • Complete confirmation calls and provide preparation instructions to patients, ensuring a smooth and efficient exam process.
  • Fax reports, billing information, and medical release forms as requested, maintaining confidentiality and accuracy.

Insurance (20%):

  • Verify patient insurance, ensuring accurate and up-to-date records.
  • Pre-certify all exams with patient insurance companies, ensuring timely and accurate processing.
  • Obtain insurance authorization, ensuring compliance with company policies and procedures.
  • Use knowledge of insurance carriers and procedures to obtain authorization if needed prior to appointment.
  • Handle release of information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies, following company guidelines.

Scheduling (20%):

  • Arrange transportation, interpreters, and hotel accommodations for patients when appropriate, ensuring a smooth and efficient exam process.
  • Enter and submit patient exam orders, ensuring accurate and timely processing.
  • Verify orders match exam schedules, ensuring a seamless and efficient exam process.
  • Schedule referrals and ensure proper authorizations are obtained, maintaining accurate and up-to-date records.
  • Schedule walk-in patients, ensuring a smooth and efficient exam process.
  • Process requests for image orders and CDs from referring physicians and patients, maintaining accurate and up-to-date records.
  • Maintain an up-to-date and accurate database on all current and potential referring physicians, ensuring seamless communication and collaboration.

Other Duties (5%):

Perform other duties as assigned, ensuring a smooth and efficient operation of the front office.

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