Debt Recovery Specialist

1 week ago

Wilmington, Delaware, United States Phillips & Cohen Associates, Ltd. Full time
Job Title: Debt Collector

Phillips & Cohen Associates, Ltd. is seeking a highly skilled Debt Collector to join our team. As a key member of our Debt-Settlement/DMC team, you will be responsible for proactively managing large volumes of consumer credit accounts to maximize payment volume and secure timely payments from debt settlement companies working on consumers' behalf.

Key Responsibilities:
  • Engage in outbound and inbound collection calls and email messages with debt settlement representatives to assess account position and negotiate favorable results for our clients.
  • Develop and foster working relationships with debt settlement company representatives.
  • Establish agreeable payment arrangements, monitor progress, and ensure timely follow-up when necessary.
  • Monitor assigned accounts and applicable inventory to identify recovery opportunities and portfolio trends, and provide regular recovery forecasts to management.
  • Identify efficiencies within current workflows and assist in the logical implementation of improvements.
  • Ensure all communications, including collection emails and letters, comply with applicable regulations, client protocols, and internal policies and procedures.
  • Meet defined department goals and activity metrics, achieving minimum requirements on all key performance indicators, including quality assurance and compliance reviews.
Requirements:
  • High School diploma or equivalent; AA or BA/BS preferred.
  • 2+ years relevant experience with process workflows and/or collections experience.
  • Account-level negotiation skills and salespersonship.
  • Advanced administrative/office skills, including business-professional writing and email, and the ability to manually enter and maintain account-level data.
  • Advanced Microsoft Excel skills, specifically the ability to process and manipulate spreadsheets.
About Phillips & Cohen Associates, Ltd.

PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information, and any other basis protected by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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