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Sales Associate I

2 months ago

Livermore, California, United States Tapestry Full time

About the Role:

The Sales Associate is a key member of the store team, responsible for delivering exceptional customer service and driving sales growth. As a Sales Associate, you will be the face of Coach, providing a personalized shopping experience that exceeds customer expectations.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Sales Growth: Meet or exceed sales targets, identifying opportunities to upsell and cross-sell products to customers.
  • Product Knowledge: Develop and maintain in-depth knowledge of Coach products, including features, benefits, and current offerings.
  • Visual Merchandising: Maintain a visually appealing store environment, adhering to Coach's visual merchandising standards.
  • Operations: Ensure all daily tasks are completed, including maintaining store standards, processing transactions, and replenishing inventory.

Requirements:

  • Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical: Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stock room.

What We Offer:

  • Competitive Pay: $15.50-$22.25 hourly.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth: Career advancement opportunities within the Tapestry organization.