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Customer Service Representative in Retail Banking

2 months ago

Bolivar, Missouri, United States LimeBank Full time

NOW HIRING A CUSTOMER SERVICE REPRESENTATIVE IN RETAIL BANKING:

The Customer Service Representative at LimeBank is responsible for delivering outstanding service, cultivating customer relationships, and ensuring precise account management, all while representing the bank with integrity.

This position provides opportunities for advancement in a community-oriented setting.

ABOUT LIMEBANK:
LimeBank aims to transform conventional banking by prioritizing technology and focusing on customer satisfaction.

We are dedicated to fostering growth and career advancement from within our organization, making us a unique option in the banking sector.

WHAT WE OFFER: Being part of LimeBank means joining a vibrant team committed to redefining the banking experience.

Our focus on internal promotions and technological innovation guarantees a fulfilling and engaging career.

If you are a motivated individual eager to contribute to a customer-centric, technology-driven, and opportunity-rich workplace, LimeBank is the ideal environment for you.

Benefits include: Dental insurance, Disability insurance, Flexible spending account, Health insurance, Life insurance, Paid time off, Retirement plan, Vision insurance.

Key Responsibilities:
  • Deliver exceptional customer service, enhancing satisfaction, loyalty, and strong relationships.
  • Maintain comprehensive knowledge of LimeBank's policies, products, and services to provide informed assistance.
  • Ensure accuracy and security in processing transactions and managing account documentation.
  • Engage with customers, identify cross-selling opportunities, and refer them to other bank services.
  • Address customer concerns professionally and tactfully, maintaining LimeBank's reputation.
  • Promote teamwork and professionalism within the office while supporting efficient daily operations.
  • Uphold confidentiality and security standards for customer and bank-related information.
  • Represent LimeBank ethically and professionally, supporting community banking initiatives.
  • Collaborate with other departments to resolve complex customer issues or streamline processes.
  • Generate reports and provide insights on customer trends and needs to inform business strategies.

Position Requirements:
A high school diploma or equivalent GED is required.
Prior experience in retail customer service is preferred. Experience with cash handling and balancing is also preferred.