Customer Service Representative

10 hours ago


Toledo, Ohio, United States Planet Fitness Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests, ensuring a superior "Judgement Free" experience.
  • Answer phone calls in a friendly manner and assist callers with various questions.
  • Check in members, provide tours of the club, and sign up new members, logging amenities and communicating updates and billing issues.
  • Respond to member questions and concerns in a timely and professional manner.
  • Perform regular cleaning of the facility, bathrooms, equipment, front desk area, and amenities.
Requirements
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Ability to continually stand and walk during shifts.
  • Ability to continually talk to members and potential members in person and on the phone.
  • Ability to lift 45 pounds.
About Planet Fitness

Joining the Planet Fitness family means being part of a company that cares about bettering the health and wellbeing of our communities. We value diversity, create an inclusive culture, and encourage professional growth and development. We make true, lasting connections with our coworkers and create a positive impact in our local communities through our Judgement Free Generation philanthropic initiative.

We are an Equal Opportunity Employer.



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