Sales Associate

3 weeks ago


Spokane, Washington, United States Forever 21 Full time
Overview

Forever 21 is a leader in the global fast fashion market, operating 350+ stores across the USA and a robust e-commerce platform. Our mission is to inspire individual self-expression through amazing fashion, with a focus on Inclusivity, Customer-Centricity, and Accessibility. We strive to deliver a great customer experience, offering high-style designs and fashion basics with compelling values and a dynamic store environment.

Responsibilities
  • Create a welcoming environment for customers, responding promptly to their inquiries and needs.
  • Proactively seek opportunities to deliver exceptional customer service, utilizing basic selling techniques to engage with customers.
  • Assist in locating and selecting merchandise, introducing current sales and promotions to gain customer loyalty.
  • Follow the Company's Customer FIRST model, completing sales transactions and maintaining accountability at registers.
  • Process merchandise returns and exchanges courteously, adhering to company guidelines.
  • Demonstrate initiative, teamwork, and ownership in every interaction, maintaining visual standards for the selling floor and fitting rooms.
  • Assist in daily store recovery, adhering to company policies and procedures.
  • Share feedback and ideas with management to improve store processes.
  • Adapt to a fast-paced environment, managing multiple tasks and providing support for cross-functional departments.

Qualifications
  • Must be at least 16 years of age.
  • Minimum of one year of retail sales experience and previous cash handling experience is preferred.
  • Must be energetic and charismatic, with strong communication, organizational, and time management skills.
  • Must have excellent interpersonal skills and act with integrity and business maturity.
  • Must be able to complete sales transactions in the POS register system.
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays.
  • Must be able to spend up to 100% of working time standing and walking, and lift up to 50 lbs.

Benefits
As a valued member of our retail workforce, you will unlock key benefits to grow your career with us, including competitive staff discounts, career advancement opportunities, a flexible schedule, and education benefits.
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