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Technical Support Specialist

2 months ago

Belcamp, Maryland, United States ManTech International Corporation Full time
Secure Our Nation, Ignite Your Future

Become an integral part of a diverse team at ManTech International Corporation, where our employees come first. As a Technical Support Analyst II, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

Key Responsibilities:
  • Provide writing and editing services across Intel Enablers/Mounted Systems
  • Produce and rewrite technical manual content, ensuring quality checks before review and signature
  • Create line art (2D, isometric) from CAD renders to support detailed parts information and maintenance procedures
  • Compose and edit computer-generated flat line, isometric drawings
  • Serve as a command expert on technical data media innovation
  • Develop requirements and provide technical guidance for preparation of technical publications
  • Assist leads, engineers, and analysts by advising content outline and structuring
  • Collaborate with SMEs to design, write, revise, peer-review, and/or edit technical documentation
  • Assist with management for updates, version control, and revisions to knowledge management repository
  • Participate in Intel Enablers/Mounted Systems calls/meetings to capture new tasking and ensure all open tickets and tasks are properly managed
  • Collaborate consistently with leads, customer, and team to capture and provide updates
  • Periodically report metrics and corresponding analysis for client review and strategic information and planning
  • Understand and monitor operations processes, including Business Continuity Planning and Strategic Planning
  • Ensure effective controls, countermeasures, processes are in place and optimized to maintain a strong organizational posture
  • Identify gaps and bottlenecks in the presentation and reporting of data within and to the JIRA dashboard
Requirements:
  • Bachelor's Degree and 4 years of position-specific relevant experience
  • Proficiency in common software i.e. AutoCAD, Adobe Illustrator/Photoshop, ISODraw
  • Proficient in MS Word, PowerPoint, Excel, Teams, and SharePoint
  • JIRA/Confluence/Agile Knowledge/Technical Writing
Clearance Requirements:

Must have a Secret security clearance

Physical Requirements:

Sedentary Position

The projected compensation range for this position is $84,000-$140,100. ManTech invests in its employees beyond just compensation, offering benefits such as Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, Short Term and Long Term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs, and other optional benefit elections.

ManTech International Corporation is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.