Banking Specialist

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sbsavings. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

• Provide professional and courteous service to all internal and external customers
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Process transactions, including deposits, withdrawals, and loan payments
• Assist customers with online banking, debit cards, and mobile wallet apps
• Process orders for new and replacement debit cards, as well as blocks and cancellations of cards as required
• Process temporary debit card increases within established guidelines and limits
• Process travel notifications for debit card customers as requested
• Process online banking setups and maintenance
• Perform setup and maintenance on internal and external automatic transfers
• Respond to customer emails and secure contact requests
• Perform other miscellaneous duties or special assignments as required or assigned

• High school graduate or equivalent
• One to three years of satisfactory teller or customer service experience with applicable skills and knowledge
• Strong customer service skills
• Good understanding of all digital banking products and services
• Must possess an overall knowledge of the features and benefits of bank products and understand the supporting roles of various departments
• Computer literate, including good skills with MS Office
• Proven ability to deliver quality work during times of increased volumes
• Ability to adapt to changes in priorities quickly
• Able to work harmoniously, professionally, cordially, and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
• Strong attention to detail
• Ability to travel to all Bank locations
• Ability to read/see documents and computer screens, to communicate in person and via the telephone and use a computer and other office equipment
• Is dependable and conforms to punctuality and attendance standards

The physical surroundings are generally pleasant and comfortable with protection from weather conditions but not necessarily from temperature changes. Ability to stand for extended periods of time while performing the teller function. Otherwise, normally seated with freedom of movement on a regular basis. Frequently lifting one to ten pounds; occasionally lifting up to 50 pounds. Extensive operation of computers and other office equipment requiring dexterity and coordination and frequent use of hands.