Current jobs related to Customer Care Specialist, Saco - Saco - Sbsavings

  • Pediatric Physical Therapist Assistant

    2 weeks ago

    Saco, Maine, United States Saco Bay Kids Pediatric Therapy Full time

    About the Role:Saco Bay Kids Pediatric Therapy is seeking a skilled Physical Therapist Assistant to join our team in providing exceptional care to pediatric patients. As a key member of our outpatient orthopedic center, you will work closely with our experienced clinical team to deliver individualized treatment plans that maximize functionality and promote...

  • Patient Service Specialist

    1 month ago

    Saco, United States Saco Bay PT Full time

    Overview: When patients enter our center in Saco, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone,...

  • Art Specialist DSP: Saco

    2 weeks ago

    Saco, Maine, United States Creative Works Full time

    Job DescriptionAt Creative Works, we are seeking a skilled Art Specialist DSP to join our Community Services Day Program in Saco. As an Art Specialist DSP, you will be responsible for providing individuals with the artistic experience that promotes personal growth through the development of self-esteem, self-confidence, and independence.Key...

  • Behavioral Health Specialist

    4 weeks ago

    Saco, Maine, United States LIVING INNOVATIONS SUPPORT SERVICES LLC Full time

    Job DetailsJob LocationSaco South Office - Saco, ME Salary Range$18.00 DescriptionWe are seeking a dedicated Behavioral Health Professional to join our team at Living Innovations Support Services LLC. We provide compassionate, individualized care to children with Intellectual and Developmental Disabilities (IDD). Experience is welcomed but not required....

  • Pediatric Physical Therapist

    2 weeks ago

    Saco, Maine, United States Select Medical Full time

    Pediatric Physical Therapist OpportunitySaco Bay Kids is seeking a full-time Physical Therapist to join our team in Saco, ME. As a member of our multidisciplinary pediatric center, you will have the opportunity to work with a diverse range of patients and contribute to their rehabilitation and recovery.Responsibilities:Evaluate and treat patients with a...

  • Behavioral Health Specialist

    3 weeks ago

    Saco, Maine, United States LIVING INNOVATIONS SUPPORT SERVICES LLC Full time

    Living Innovations is seeking a dedicated Behavioral Health Professional to join our team in Saco, ME. We provide compassionate, individualized care to children with Intellectual and Developmental Disabilities (IDD).Key Responsibilities:• Work directly with children with IDD to develop positive behavior strategies.• Collaborate with families, educators,...

  • Patient Service Representative

    1 week ago

    Saco, Maine, United States Saco Bay Kids Pediatric Therapy Full time

    Job SummaryWe are seeking a highly skilled Patient Service Specialist to join our team at Saco Bay Kids Pediatric Therapy. As a Patient Service Specialist, you will be responsible for managing the front desk and providing exceptional patient care.Key ResponsibilitiesGreet new and existing patients, register new patients, and provide information about their...

  • Physical Therapist Assistant

    2 weeks ago

    Saco, Maine, United States Saco Bay PT Full time

    Join Our Team as a Physical Therapist AssistantWe are seeking a highly skilled and dedicated Physical Therapist Assistant to join our team at Saco Bay PT. As a Physical Therapist Assistant, you will play a vital role in providing high-quality patient care and contributing to the success of our outpatient orthopedic center.Key Responsibilities:Assist licensed...

  • Patient Service Specialist

    5 months ago

    Saco, United States Saco Bay Kids Pediatric Therapy Full time

    Overview: When patients enter our center in Saco, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone,...

  • Patient Service Coordinator

    4 weeks ago

    Saco, Maine, United States Saco Bay PT Full time

    Job Title: Patient Service SpecialistJob Summary:We are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at Saco Bay PT. As a Patient Service Specialist, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Responsibilities:Greet and register new...

  • Patient Service Coordinator

    2 weeks ago

    Saco, Maine, United States Saco Bay Kids Pediatric Therapy Full time

    Overview:We are seeking a highly skilled Patient Service Specialist to join our team at Saco Bay Kids Pediatric Therapy. As a Patient Service Specialist, you will be responsible for managing the patient side and business side of our center, providing exceptional patient care and ensuring a seamless experience for our patients.Responsibilities:Greet new and...

  • Art Specialist DSP: Saco

    4 days ago

    Saco, United States Creative Works Full time

    ART SPECIALIST DIRECT SUPPORT PROFESSIONAL (DSP) in COMMUNITY SERVICES DAY PROGRAM Monday-Friday 8am-4pm = 40 hours Starting at: $18.75/hour Since 1967, Creative Works has pioneered exceptional Community Services that provide critical community-based daytime activities for adults with disabilities and autism. Our locations are shared spaces full of rich...

  • Pediatric Physical Therapist

    2 weeks ago

    Saco, Maine, United States Select Medical Full time

    Pediatric Physical Therapist OpportunityWe are seeking a full-time Physical Therapist to join our team at Saco Bay Kids in Saco, ME. As a Physical Therapist, you will work with patients of all ages, from infants to adolescents, to help them achieve their full potential. Our team is dedicated to providing high-quality care and support to our patients and...

  • Patient Service Coordinator

    2 weeks ago

    Saco, Maine, United States Saco Bay PT Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Service Specialist to join our team at Saco Bay PT. This role is responsible for managing the front desk operations, including scheduling patient appointments, verifying insurance information, and collecting copays.Key ResponsibilitiesGreets patients and registers new patients,...

  • Physical Therapist Assistant

    1 week ago

    Saco, Maine, United States Saco Bay PT Full time

    About the Role:Saco Bay PT is seeking a compassionate and driven licensed Physical Therapist Assistant (PTA) to provide exceptional patient care experiences in our outpatient physical therapy center.We utilize a variety of evidence-based treatment and manual therapy techniques to create individualized treatment plans that help each patient achieve their...

  • Speech Language Pathologist

    3 weeks ago

    Saco, Maine, United States Saco Bay Kids Pediatric Therapy Full time

    Speech Language Pathologist Job DescriptionSaco Bay Kids Pediatric Therapy is seeking a dedicated and compassionate Speech Language Pathologist to join our interdisciplinary team in Saco, ME.Job Summary:We are looking for a highly skilled Speech Language Pathologist to provide pediatric services to our patients. The ideal candidate will have a strong...

  • Assistant Team Leader DSP: Saco

    4 days ago

    Saco, Maine, United States Creative Works Full time

    Job Title: Assistant Team Leader DSP: SacoCreative Works is seeking a dedicated and compassionate Assistant Team Leader to join our Community Services Day Program in Saco. As a key member of our team, you will play a vital role in supporting the overall well-being of program participants and fostering an environment that encourages independence and positive...

  • Travel Occupational Therapist Position in Saco, ME

    2 weeks ago

    Saco, Maine, United States FlexCare Medical Staffing Full time

    Job DetailsJob Title: Travel Occupational TherapistLocation: Saco, MEDuration: 26 weeksPay: $2343 / WeekAbout the JobFlexCare Medical Staffing is seeking an experienced Occupational Therapist for a travel allied job in Saco, ME. This exciting opportunity offers a 26-week assignment with a competitive pay rate of $2343 per week.BenefitsHigh Pay. Hassle-Free....

  • Warehouse Material Handler

    3 weeks ago

    Saco, Maine, United States Woodgrain Full time

    Job SummaryWoodgrain Distribution is seeking a skilled Warehouse Material Handler to join our team at our Saco, Maine facility. As a key member of our warehouse operations team, you will be responsible for accurately filling and scanning customer orders, operating a forklift vehicle, and ensuring the safe and efficient operation of vehicles and the...

  • Program Coordinator for Memory Care

    2 weeks ago

    Saco, Maine, United States The Landing at Saco Bay Full time

    Program Coordinator for Memory CareAt The Landing at Saco Bay, we're creating a vibrant community where residents can thrive. As a Program Coordinator for Memory Care, you'll play a vital role in designing and implementing social programs that cater to the unique needs and interests of our assisted living population.Responsibilities:Collaborate with the...

Customer Care Specialist, Saco

4 months ago

Saco, United States Sbsavings Full time

Customer Care Specialist

Description **Position Summary:**

The primary responsibility of this position is to answer the banks inbound calls and selected emails in a fast paced environment. The Customer Care Specialist responds to customer inquiries and, through active listening, refers requests to appropriate personnel as needed. This position also supports branches as a floating teller or Customer Relationship Associate (CRA) in the event of both planned and unplanned absences.

**Essential Functions:**

- Provides professional, courteous and efficient service to all internal and external customers.

- Complies with federal and state banking regulations, as well as with all bank policies and procedures.

- Responds in an appropriate and timely manner to deposit inquires such as balances, items posted, interest earned and current rates.

- Properly identifies the customer according to bank policy before divulging any personal information.

- Processes Unauthorized/Disputed transaction requests, including provisional credits, in accordance with Regulation E and MasterCard rules.

- Responds to a limited list of loan inquiries.

- Provides password/PIN resets and log in assistance to customers, which includes, but is not limited to, online banking, debit cards and mobile wallet apps (e.g. Apple Pay).

- Properly triages inquires in order to direct the customer to the most appropriate bank personnel who can resolve the issue.

- Processes transactions received in the mail including, but not limited to, deposits, loan payments and address changes.

- Balances cash drawer and reports any discrepancies to the supervisor.

- Processes orders for new and replacement Debit Cards, as well as blocks and cancellation of cards as required.

- Processes temporary debit card increases within established guidelines and limits.

- Process travel notifications for debit card customers as requested.

- Processes Online Banking setups and maintenance.

- Performs setup and maintenance on internal and external automatic transfers.

- Responds to customer emails from sbsionline@sbsavings.com and through the secure Contact Us channel of the public website, including the secure upload feature.

- Performs other miscellaneous duties or special assignments as required or assigned.

**Other Duties and Responsibilities:**

- Processes returned mail for the bank.

- Processes monetary transactions for incoming wire transfers received from the IS & Payment Operations Department.

- Processes CD monetary transactions related to the QwickRate product; open, close, rollover and wire transfer transactions.

- Processes appropriate transactions relating to dormant accounts, such as updating customer contact date, deposits and closeouts.

- Provides support to branch and back office staff as needed.

- Processes a variety of transactions including, but not limited to: deposits and withdrawals, check cashing, issuing money orders, cashiers checks and travelers checks, redeeming savings bonds, processing various types of loan payments, Check Orders and RCIF modifications as needed.

- Responsible for accurately and courteously meeting new and existing customer needs by opening new accounts and maintaining knowledge of products.

- Assists in online banking dormant user maintenance as needed.

- Periodically initiates outbound calls in conjunction with a promotion or to validate a consistent S&BSI customer experience

- Serves on various committees as assigned.

- Attends all required meetings and training.

**Position Qualifications and Education Requirements:**

* High school graduate or equivalent.

* One three years satisfactory teller or customer service experience with applicable skills and knowledge, including InterACT/Miser systems, preferred.

* Strong customer service skills.

* Good understanding of all digital banking products and services.

* Must possess an overall knowledge of the features and benefits of bank products and understand the supporting roles of various departments.

* Computer literate, including good skills with MS Office.

* Proven ability to deliver quality work during times of increased volumes.

* Ability to adapt to changes in priorities quickly.

* Able to work harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.

* Strong attention to detail.

* Ability to travel to all Bank locations.

* Ability to read/see documents and computer screens, to communicate in person and via the telephone and use a computer and other office equipment.

* Is dependable and conforms to punctuality and attendance standards.

**Working Conditions:**

* Physical surroundings are generally pleasant and comfortable with protection from weather conditions but not necessarily from temperature changes.

* Ability to stand for extended periods of time while performing the teller function. Otherwise, normally seated with freedom of movement on a regular basis.

* Frequently lifting one to ten pounds; occasionally lifting up to 50 pounds.

* Extensive operation of computers and other office equipment requiring dexterity and coordination and frequent use of hands.

Those holding this position must be capable of performing all duties and responsibilities, either unaided or with the assistance of a reasonable accommodation, as determined by management.

The Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the bank reserves the right to change this job description and/or assign tasks for the employee to perform, as the Bank may deem appropriate.