Customer Service Representative

5 days ago


Irving, Texas, United States Uline Full time

Unlock Your Potential as a Bilingual Customer Service Representative

Competitive Pay and Benefits Package

At Uline, we're committed to delivering exceptional customer experiences. As a Bilingual Customer Service Representative, you'll play a vital role in helping our customers navigate our website and online ordering system. With a focus on providing legendary service, you'll become a product and solutions expert, equipped to answer product, pricing, and shipping questions with confidence.

Key Responsibilities:

  • Process customer orders and inquiries in a collaborative call center environment.
  • Communicate with customers via phone, email, and chat.
  • Help customers navigate Uline's website and online ordering system.
  • Become a product and solutions expert, equipped to answer product, pricing, and shipping questions.

Requirements:

  • High school diploma or equivalent; Bachelor's degree preferred.
  • Prior customer service experience is a plus, but we'll train you to provide legendary service.
  • Bilingual (English/Spanish) - fluent in both verbal and written forms.

What We Offer:

  • Complete medical, dental, vision, and life insurance coverage.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals, and profit sharing.

About Uline:

Uline is North America's leading distributor of shipping, industrial, and packaging materials. We're a family-owned company known for incredible service, quality products, and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

EEO/AA Employer/Vet/Disabled



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