Customer Service Representative

2 weeks ago


Rochester, Minnesota, United States Johnstone Supply Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service and Sales Associate at our Rochester, MN store. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer requests, and contributing to branch sales, growth, and profitability.

Key Responsibilities
  • Provide consistent, professional customer service to meet the needs of multiple customers simultaneously.
  • Handle customer requests, resolve issues, and maintain a positive and friendly demeanor.
  • Contribute to branch sales, growth, and profitability by identifying opportunities and implementing effective sales strategies.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate information to customers.
Requirements
  • High School Diploma or equivalent and a minimum of two years of related experience in the HVAC/R industry.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Basic math skills, including ability to calculate margins, discounts, and percentages.
  • Proficiency in using point-of-sale computer systems and web-based tools to research products and information.
What We Offer
  • A competitive wage and benefits package, including discounted health, dental, and vision insurance.
  • Paid time off and holidays.
  • Voluntary basic life and AD&D coverage.
  • 401K plan with company match up to 4%.
About Johnstone Supply

Johnstone Supply is a wholesale distributor serving professional HVACR contractors. We offer a wide range of products and services, including equipment, genuine OEM parts, and technical support. Our company values dependability, humility, and a passion for serving others, and we are committed to providing opportunities for results-oriented individuals to grow and succeed.



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