Luxury Sales Associate

1 day ago


Pasco, Washington, United States Tapestry Full time
About the Role

The Luxury Sales Associate role is an integral part of Coach's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor is essential to this role. This includes greeting customers with a smile and eye contact, interacting genuinely and naturally with them, reading cues and determining their needs, conducting email/name capture where permitted by law, maintaining accuracy when operating POS, maintaining cash wrap organization and cleanliness, suggesting multiple add-ons and selling gift cards, maintaining cash and POS media accurately and in compliance with Coach policy, creating a lasting impression by genuinely thanking customers and providing reason to return, and representing the Coach brand appropriately.

Responsibilities

In addition to exceptional customer service skills, the successful candidate will possess strong communication skills, be able to work effectively in a fast-paced environment, and have basic computer skills including using iPad/laptop, Mobile POS, and Internet. The ideal candidate will also have knowledge of cash register systems and be able to lift and carry up to 25 pounds frequently and product/cartons up to 50 pounds as needed. The Sales Support Associate role is an excellent opportunity for those who enjoy working in a team environment and are passionate about delivering exceptional customer service.

About Coach

Couch is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

This role requires the ability to meet Coach Scheduling & Availability Expectations, including the ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.
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