Customer Service and Store Maintenance Specialist
4 days ago
As a Customer Service and Store Maintenance Specialist at Michaels, you will play a vital role in creating a positive shopping experience for our customers. This involves maintaining a clean and organized store environment, responding to customer inquiries, and performing various maintenance tasks. If you have a passion for delivering excellent customer service and taking pride in your work, we invite you to join our team.
Job Summary:
We are seeking a skilled and versatile individual who can provide exceptional customer service while maintaining the overall look and feel of the store. The successful candidate will have strong communication skills, be able to work effectively in a fast-paced environment, and demonstrate a commitment to delivering exceptional results.
Key Responsibilities:
- Maintain store cleanliness and recovery standards to deliver our Brand Promises
- Deliver friendly customer service, helping customers shop our store and find what they're looking for
- Assist customers with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS)
- Participate in the truck un-load, stocking, and planogram (POGs) processes
- Support shrink and safety programs
- Perform tasks in accordance with all federal, state and county guidelines
- Maintain positive and respectful interactions with both team members and customers, even in difficult situations, in keeping with the organization's vision and values
- Project a positive image and serve as a role model for other Team Members
Requirements:
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
What We Offer:
- Competitive salary range $17.00 - $19.70 per hour
- Opportunities for career growth and professional development
- A collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
About Michaels:
Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our purpose is to fuel the joy of creativity, inspiring makers and artists of all ages and skill levels. At Michaels, we prioritize the wellbeing of our teams, offering robust benefits and a hybrid work schedule.
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