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BSA and Fraud Prevention Specialist
2 months ago
Location
Kansas City, KS
Employment Type
Full Time
Industry
Banking
Position Summary:
The BSA and Fraud Prevention Specialist is an entry-level role that necessitates at least six months of experience in the banking sector. This position is pivotal in safeguarding the bank and its clientele from various fraudulent activities, including but not limited to check fraud, ATM/debit card fraud, ACH fraud, new account fraud, wire fraud, and mobile deposit fraud. The specialist will also support fraud investigations and is tasked with the precise and timely oversight of suspicious customer transactions.
Key Responsibilities:
- Conduct thorough investigations into potential fraud incidents affecting the bank and its customers.
- Leverage the bank's fraud monitoring systems to assess alerts and establish cases for documentation and investigation.
- Facilitate training sessions for bank personnel on fraud-related issues and preventive measures.
- Collaborate with other departments to identify and implement fraud prevention strategies.
- Uphold confidentiality regarding all customer and employee information, adhering to established protocols when addressing inquiries.
- Report relevant information to supervisors as required or on a scheduled basis; compile necessary data for appropriate bank personnel.
- Manage the debit card dispute process by researching and documenting cases, resolving unauthorized charges, and maintaining communication with customers.
- Address inquiries via telephone, email, and in-person regarding customer accounts.
- Review daily reports on significant currency transactions and assist in the timely filing of required reports.
- Perform periodic reviews and analyses of currency, SAR, and wire transfer activities to monitor high-risk entities.
- Monitor daily activities in fraud detection systems for suspicious actions and take necessary actions.
- Identify opportunities to collaborate with the Fraud Prevention Officer to reduce potential bank losses.
- Review and analyze transaction activities on customer accounts and cards.
- Assess risks to determine if account activities should be suspended due to fraud concerns.
- Maintain records of reported fraud and forgery incidents.
- Assist colleagues with complex internal issues or customer inquiries.
- Ensure prompt and courteous responses to customer inquiries.
- Prepare and maintain reports on large cash transactions and reloadable travel cards.
- Keep records on OFAC and 314a searches.
- Perform additional duties as assigned by the Department Manager.
- Entry to mid-level experience in banking or equivalent education, with a minimum of six months in a relevant role.
- Completion of high school or equivalent education.
- Ability to learn and comprehend various aspects of the banking industry.
- Detail-oriented with strong observational skills.
- Effective communication skills to address customer banking concerns.
- Proficient in PC applications, particularly in Silverlake, MS Excel, and MS Word.
- Basic typing skills.
- Willingness to demonstrate necessary skills consistently.
- Telephone and multi-line telephone system
- CRT and 10 Key Calculator
- Copy and fax machines
- Multi-drawer file cabinet and multi-shelf cabinet
- Ability to move objects weighing up to 15 lbs.
- Primarily sedentary role with some standing and walking.
- Requires dexterity for typing and reading materials.
- Ability to communicate effectively and listen attentively.
- Capability to travel to various work sites as needed.
The details provided in this job description are intended to outline the general nature and level of work performed by employees in this role. They are not exhaustive lists of all responsibilities, duties, and skills required. Accommodations will be made to facilitate job requirements without imposing undue hardship on the organization. Security Bank of Kansas City is an Equal Opportunity / Affirmative Action Employer.
